Managing Director

Makeready LLC•Honolulu, HI

20h•Onsite

About The Position

The Laylow is a secluded oasis in the heart of Waikiki, where mid-century modern design meets the warmth of Hawaiian hospitality. Thoughtfully curated and effortlessly stylish, it offers a lush, tropical escape that blends nostalgia with contemporary comfort. With top-quality service, vibrant social spaces, and a laid-back island spirit, The Laylow invites travelers, creatives, and adventurers to relax, connect, and experience a distinctive take on Hawaiian charm. At Makeready, we create unique hospitality experiences that are deeply rooted in creativity, community, and purpose. We are seeking an experienced and inspiring Managing Director to lead the overall operation, management, and success of the property. This includes guest satisfaction, financial performance, team leadership, operational efficiency, and brand compliance. The Managing Director ensures the delivery of exceptional service, promotes a positive work culture, and drives profitability.

Requirements

5+ years as a General Manager, ideally in luxury lifestyle environments.
Proven track record of performance, team development, and career progression.
Strong operational and financial acumen.
Skilled communicator and problem solver with a hands-on leadership approach.
Proficiency in hotel systems such as Opera or similar PMS platforms.
Ability to work a flexible schedule, including nights and weekends.
Must be able to stand, walk, and sit for extended periods and lift up to 50 pounds.

Responsibilities

Lead strategic planning, budgeting, and financial performance for the property
Partner with revenue, sales, and marketing teams to maximize profitability and brand alignment.
Oversee daily hotel operations, ensuring consistency in service, safety, cleanliness, and quality.
Conduct regular inspections of the property to ensure compliance with health and safety regulations.
Foster a guest-first culture and resolve service issues swiftly to enhance satisfaction.
Monitor financial performance and implement cost-control measures.
Analyze profit and loss statements and take corrective actions as necessary
Champion the Makeready brand, ensuring the property reflects its unique character and community ties.
Support talent recruitment, training, and leadership development.
Collaborate with the People and Culture team on complex team matters and promote a positive, inclusive culture.
Act as a liaison between property and corporate teams to align goals and strategies.
Promote teamwork and a positive working environment in partnership with Senior Leadership Team.