Managing Director

Akam Associates Inc.•New York, NY

2d•$150,000 - $175,000•Hybrid

About The Position

AKAM is a leading property management firm serving some of the most prestigious residential condominiums and cooperatives in New York City. Known for our high-touch service and dedication to excellence, we foster an environment of integrity, collaboration, and growth. The Managing Director (MD) is a senior operational leader responsible for driving excellence across a designated region or portfolio within AKAM’s property management division. This role oversees approximately four (4) directly managed properties while providing strategic oversight and leadership to four to five (4–5) Managing Executives and their respective portfolios. The Managing Director is accountable for ensuring that all buildings under their supervision achieve optimal operational, financial, and service outcomes in alignment with AKAM’s mission, standards, and client expectations. This position requires a dynamic leader with strong business acumen, client relationship management skills, and the ability to coach and empower others while maintaining high accountability and engagement levels across teams.

Requirements

Bachelor’s Degree in Business Administration, Economics, Finance or equivalent work experience required.
Minimum 5–7 years of experience managing luxury residential or mixed-use buildings.
Strong leadership and team development skills.
Proficiency in property management systems and financial reporting.
In-depth knowledge of NYC codes, compliance agencies, and labor environments.
Excellent communication, organization, and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced, high-expectation environment.
Yardi – financial reporting, budgets, and AP/AR tracking
FreshService – internal service and support ticketing
DocuSign – digital signature and document workflows
Microsoft Outlook, Excel, Word – communication, analysis, and reporting
ADP – workforce management (as applicable)
BuildingLink – resident communications and service management
Monday.com – project coordination and workflow tracking
AvidXchange – accounts payable system
Site-Compli – compliance and violation tracker
Additional software and platforms implemented by AKAM or specific properties.

Responsibilities

Oversee a combined portfolio that includes the Managing Director’s own assigned properties and the portfolio managed by assigned Managing Executives.
Lead, mentor, and develop Managing Executives, Senior Managing Executives, and Assistant Managing Executives on direct managed properties, fostering a culture of accountability, collaboration, and professional growth.
Serve as the escalation point for high-profile, sensitive, or complex Board and resident matters, providing resolution guidance and executive-level communication.
Conduct as needed one-on-one check-ins with Managing Executives to review portfolio performance, staffing needs, board relations, and operational priorities.
Establish and maintain trusted advisory relationships with Boards, Owners, and Committees, providing executive-level guidance on governance, strategy, financial planning, and long-term capital initiatives.
Attend board, shareholder, town halls as needed as support to Managing Executives, particularly for high-profile, transitioning, or distressed communities.
Attend board, shareholder, town halls for direct managed properties.
Annual meetings are mandatory as oversight and direct management properties.
Support new business development through reputation management, referrals, and onboarding assistance for new clients.
Lead conflict resolution and mediation in partnership with Legal and Senior Leadership, ensuring outcomes that protect both the client relationship and AKAM’s reputation.
Ensure that property operations align with AKAM’s Standard Operating Procedures (SOPs), internal controls, and compliance policies.
Work as liaison with the building professionals and board to assess, and approve major contracts, vendor agreements, and scopes of work, ensuring financial prudence and operational efficiency.
Oversee execution of capital projects and major repairs, providing leadership to ensure timely delivery, quality assurance, and fiscal accountability within limits outlined in property management agreement.
Partner closely with Building Operations, Compliance, and Risk Management to ensure all regulatory requirements, inspections, and filings are met.
Conduct site visits as needed with each Managing Executive to reinforce standards, assess property conditions, and evaluate staff performance.
Collaborate with Financial Analysts to ensure all budgets, forecasts, and financial statements are accurate, transparent, and on schedule for direct managed properties.
Ensure Management Executives are on schedule for their own portfolio’s budgets.
Monitor financial performance across the portfolio, ensuring variances are identified, addressed, and explained within management reports for direct managed properties.
Perform collection efforts and delinquency management for direct managed properties.
Promote AKAM’s service culture, reinforcing professionalism, empathy, and accountability in all internal and external interactions.
Conduct annual performance reviews for Management Executives and direct Assistant Management Executives provide clear guidance, development plans, and measurable performance objectives.
Partner with HR and Senior Leadership to identify high-potential talent, succession planning opportunities, and necessary training or performance improvement actions.
Facilitate or participate in recurring leadership meetings to ensure alignment on company initiatives, cross-department collaboration, and consistent client experience.
Serve as the liaison between corporate departments (Finance, HR, Compliance, Closings, Operations, IT, Marketing) and the on-site management teams.
Analyze portfolio trends to drive operational improvements and inform executive decision-making.
Collaborate with Senior Leadership to roll out company initiatives, new technologies, and process improvements across the region.
Lead by example, embodying AKAM’s values, ethics, and client-first mentality.