Managing Director - West Region

ECI•Los Angeles, CA

1d•Hybrid

About The Position

ECI is seeking a dynamic and experienced Managing Director for the West Region. This role is crucial for developing and executing business strategies, providing strategic guidance to executive leadership, and driving profitable growth and operational excellence. The Managing Director will ensure compliance with company policies, build strong client relationships, and lead and mentor senior leaders and regional teams. This position holds full P&L responsibility, requiring expertise in budgeting, forecasting, and revenue attainment. The role involves monitoring KPIs and collaborating across matrixed teams to achieve organizational objectives, while also fostering employee engagement and a culture of accountability. Regular travel throughout the region is expected to strengthen client relationships and support business objectives.

Requirements

Bachelor’s degree in a related field; Master’s degree preferred.
Minimum 10 years of progressive leadership experience within an MSP or related technology services environment.
Minimum 7 years of people leadership experience, including leadership of leaders.
Strong business acumen with proven strategic planning and operational leadership capabilities.
Demonstrated experience leading customer-facing service delivery organizations.
Exceptional relationship-building, communication, and change management skills.
Executive presence with a proven ability to influence and lead at all organizational levels.

Nice To Haves

Process improvement and performance optimization experience; Six Sigma certification is a plus.

Responsibilities

Develop and execute business strategies aligned with short- and long-term objectives.
Provide strategic guidance to executive leadership regarding market dynamics and future growth opportunities.
Develop and implement business plans that support profitable growth and operational excellence.
Ensure compliance with company policies, standards, and legal requirements.
Build and maintain trusted relationships with clients, stakeholders, and regulatory authorities.
Lead, mentor, and develop senior leaders and regional teams.
Drive regional growth, profitability, customer satisfaction, and operational performance.
Maintain full P&L responsibility, including budgeting, forecasting, and revenue attainment.
Monitor KPIs, customer feedback, and operational metrics to support data-driven decision making.
Collaborate across matrixed teams to achieve organizational objectives.
Drive employee engagement, leadership development, and a culture of accountability.
Travel throughout the region to strengthen client relationships and support business objectives.