Parts Director - West Region

Premier Truck Group • Salt Lake City, UT

1d

About The Position

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Requirements

• High school diploma or equivalent.
• 3 - 5 years of Parts experience or equivalent combination of education and experience.
• Bachelor's degree (B.A.) from four-year college or university
• Three to six years related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels, and monitors the performance of the Parts department
• Prepares and administers an annual operating budget for the Parts department
• Maintains reporting systems required by management and the factory
• Monitors the performance of the department using appropriate reports, tracking systems, and surveys
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect Parts operations, such as hazardous waste disposal, OSHA Right-to-Know
• Ensures compliance with manufacturer warranty and policy procedures
• Accounts for documents; ensures none are missing and are processed correctly
• Fosters professional employee development and coordinates with department managers to determine training needs
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Serves as liaison with factory representatives
• Develop and maintain pricing guides and coordinate the usage throughout the Parts organization
• Handles customer complaints immediately and per company’s guidelines
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the Parts experience
• Establishes and maintains good working relationships with other departments
• Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
• Understands and follows work rules and procedures
• Follows attendance and punctuality standards and adheres to timekeeping standards including recording time of arrival, departure and breaks for self and subordinates
• Follows lawful directions from supervisors
• Follows the Company Code of Business Ethics and Conduct
• Upholds the company’s non-disclosure and confidentiality policies and agreements
• Attends company meetings as required
• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy
• Other duties as assigned

Benefits

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Director