Managing Director, Organizational Effectiveness

Pioneer Management Consulting•Minneapolis, MN

11h•$180,000 - $284,000•Onsite

About The Position

Grow with us. Lead with us. At Pioneer, you’ll work directly with executive teams, solving complex problems and shaping strategies that reset what’s possible. Sometimes the work is headline-worthy. Sometimes it’s foundational. But every project earns trust – and earns us the right to take on more. You’ll get the kind of access, challenge, and growth found at big firms – while helping build a company that’s scaling fast and guided by what we value. If you're looking for meaning, momentum, and a seat at the table, you're in the right place. As Managing Director, Organizational Effectiveness (OE), you are the senior leader responsible for the performance, growth, and health of your OE market practice portfolio. You are a force multiplier — elevating delivery excellence, strengthening C-suite client relationships, shaping change and organizational strategy, growing revenue, developing leaders, and bringing firmwide innovation into the market. You operate at the intersection of talent & leadership, delivery & client success, financial growth & pipeline, and market operations & performance. You lead leaders. You shape the market. You see around corners. And you drive the business forward with precision, pace, and high accountability.

Requirements

10+ years of consulting leadership experience, with 5+ years at director level or above
Demonstrated P&L ownership and market-level financial management experience
15+ years of organizational effectiveness, change management, and transformation leadership across complex, large-scale, global engagements
Track record of building, leading, and scaling high-performing consulting teams of 20+ people
Proven C-suite relationship management and business development success, including $5M+ pursuit sponsorship
Deep expertise across OE offerings
Experience implementing best-in-class change management methodologies, solutions, and tools (e.g., Prosci/ADKAR, Kotter, Lean change, etc.)
Experience leading and scaling teams in complex, matrixed environments across global and non-global structures
Ability to plan and operate in 12-to-36-month arcs while managing day-to-day market performance
Exceptional executive communication — verbal, written, and facilitation — for all levels of leadership and professional audiences
Strong business and financial acumen; comfortable-owning P&L, pipeline forecasting, utilization management, and compensation decisions
High level of proficiency with the Microsoft Office suite
Passionate about leading with humility, driving hard to do great work, while being connected to the team and things you love outside of work
Ability to commute to various clients across the metro area
Bachelor’s Degree or equivalent work experience required.
Consulting Mindset: Ability to translate business needs into organizational and people solutions, with an emphasis on clear communication, stakeholder engagement, and problem-solving.

Responsibilities

Own a portfolio of OE accounts with full oversight and accountability for delivery excellence at the market level
Build and sustain long-term C-suite relationships across the market’s top accounts, serving as the trusted senior advisor clients want in the room
Engage clients to develop and expand unique, measurable service offerings that meet emerging needs and drive account growth
Step into high-risk, high-visibility engagements with clarity and speed when delivery is at stake
Maintain market-level CSAT of 90% and above by setting standards, coaching leaders, and holding the line on quality
Lead 20 to 50 Pioneers across the OE market through a direct team of 4 to 8 directors, principals, and senior leads
Build a high-performing OE leadership bench — from senior leads to directors to future MDs — through coaching, calibration, and intentional development
Own market-wide hiring strategy, headcount planning, and succession planning because the best teams are built, not assembled
Run the talent conversation with full honesty: performance, promotion, compensation, and accountability
Sustain market engagement at 85%+ by creating an environment where people grow, belong, and do their best work
Partner with National Solution leaders to translate firm-wide OE offerings, methodologies, and priorities into the local market
Bring forward market demand, client feedback, competitive insights, and delivery lessons to inform the continued evolution of National OE solutions
Serve as the voice of the market to National and firm leadership—surfacing what clients are asking for, where offerings are resonating, and where new needs are emerging
Activate OE solutions in the market by equipping client leaders and delivery teams with the messaging, examples, and capabilities needed to position and deliver them effectively
Build market-level capability through training, coaching, knowledge sharing, and practitioner development aligned with National standards and priorities
Reinforce consistent use of National OE standards, tools, and methodologies while identifying where market-specific adaptation may be needed
Own $10M to $40M+ in market revenue and the P&L margin that comes with it
Run $10M to $20M in active pipeline with accuracy and discipline — every deal tracked, every signal read
Bring in $5M to $10M+ of new annual OE revenue through C-suite relationships, flagship pursuit sponsorship, and market visibility
Run weekly and quarterly business reviews across pipeline, utilization, financials, and delivery — and you own the budget and levers behind them
Be a solution architect across all of our practices and be able to propose on and win work
Responsible for driving market practice performance by managing consultant utilization, aligning staffing with project demands, and ensuring teams consistently meet or exceed practice financial and delivery satisfaction targets.