Managing Director of Operations & Client Relations

Shaw Bransford & Roth • Washington, DC

4d • Onsite

About The Position

Shaw Bransford & Roth P.C., a Washington, D.C. boutique employment litigation and government affairs law firm founded in 1982, is hiring a hands-on Managing Director of Operations & Client Relations. The role leads firm-wide business administration, financial processes, human resources, and client care. It calls for a highly autonomous leader with deep operational expertise in legal or professional services and database management skills. The Managing Director executes day-to-day operations, including HR compliance and client trust accounting, and directly manages office support staff.

The position oversees administrative and operational functions across the firm’s legal and business practice groups; office support staff; client onboarding and offboarding; firm-wide systems, workflows, and technology; facilities and security; accounting and payroll processes; recruitment, benefits, and HR compliance; and client intake and service initiatives. The role reports to the Managing Partner and is based at the firm’s Washington, D.C. office.

Requirements

• Bachelor’s degree in business administration, Legal Studies, Healthcare/Operations Management, or a related field.
• At least 7 years of progressive operations and administrative management experience.
• Deep operational expertise in legal or professional services.
• Database management skills.
• Experience with financial and HR systems such as TABS3/Cloud, ADP payroll, and Voya 401(k).
• Proficiency with legal technology and administrative tools such as Westlaw, PACER, and Office 365.
• Superior organizational abilities.
• Exceptional written and verbal communication skills.
• High emotional intelligence.
• Strong problem-solving skills under tight deadlines.

Nice To Haves

• Operations and administrative management experience within a law firm, corporate legal department, or legal services organization; this experience is preferred but not required.
• Experience with marketing and analytics tools, including database management tools, email campaign metrics platforms, and webinar management applications.

Responsibilities

• Direct day-to-day administrative and operational functions across all legal and business practice groups.
• Manage office support staff and oversee client onboarding and offboarding.
• Implement and manage firm-wide operational infrastructure, including time and accounting systems, VoIP, virtual receptionist, email filtering, legal research databases, and IT systems.
• Establish operational standards and workflows, and manage legal technology integrations, including automated document management systems and legal AI solutions.
• Oversee facilities management, physical office security, network and geo-blocking policies, and logistics for on-site and remote work environments.
• Manage core accounting software systems and third-party vendor relationships.
• Collaborate with the CPA and bookkeeper on budgeting, expense tracking, accounts payable, accounts receivable, and annual financial reconciliations.
• Oversee monthly client billing workflows to support timely invoicing and revenue collection.
• Administer payroll and benefit programs, including 401(k) allocations and HSA, while ensuring regulatory compliance.
• Drive recruitment, onboarding, and offboarding for legal, administrative, and operations personnel.
• Administer employee benefits and lead annual open enrollment.
• Oversee HR operations, compliance, and leave management, including PTO, FMLA, and bereavement.
• Oversee client intake, client service initiatives, and other firm-wide projects and strategies.

Benefits

• 100% employer-paid medical, dental, and vision costs for employees.
• 401(k) with 3% Safe Harbor.
• Transit benefits.
• Dependent care benefits.
• FSA benefits.
• Brand-new office space with building amenities, including a gym with showers, secure bike room, rooftop outdoor seating, lunch area, cold brew, and bubble water taps.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior