Managing Director of Operations & Client Relations

Shaw Bransford & Roth P.C. • Washington, DC

6d • Onsite

About The Position

Shaw Bransford & Roth P.C., a boutique employment litigation and government affairs law firm founded in 1982 and based in Washington, D.C., is hiring a hands-on Managing Director of Operations & Client Relations. The role leads firm-wide business administration, financial processes, human resources, and client care. It calls for an autonomous leader with deep operational expertise in legal or professional services and database management skills. The position executes day-to-day operations, including HR compliance and client trust accounting, and directly manages office support staff.

The position directs administrative and operational functions across the firm's legal and business practice groups; manages office support staff, client onboarding and offboarding, operational systems, workflows, facilities, and technology; oversees accounting, billing, payroll, and benefits administration; leads recruitment and HR operations; and oversees client intake and service initiatives. It is full-time, based at the firm's Washington, D.C. office, and reports to the Managing Partner. Salary is based on experience.

Requirements

• Bachelor’s degree in business administration, Legal Studies, Healthcare/Operations Management, or a related field.
• At least 7 years of progressive operations and administrative management experience.
• Strong operational expertise and database management skills.
• Technical proficiency with TABS3/Cloud, ADP payroll, and Voya 401(k).
• Familiarity with legal technology and administrative tools such as Westlaw, PACER, and Office 365.
• Superior organizational abilities, exceptional written and verbal communication, high emotional intelligence, and strong problem-solving skills under tight deadlines.

Nice To Haves

• Operations and administrative management experience within a law firm, corporate legal department, or legal services organization is preferred but not required.
• Experience with database management tools, email campaign metrics platforms, and webinar management applications.

Responsibilities

• Direct day-to-day administrative and operational functions across all legal and business practice groups.
• Manage office support staff and oversee client onboarding and offboarding processes.
• Implement and manage firm-wide operational infrastructure, including time and accounting systems, VoIP, virtual receptionist, email filtering, legal research databases, and IT systems.
• Establish operational standards and workflows, and manage legal technology integrations, including automated document management systems and legal AI solutions.
• Oversee facilities management, physical office security, network and geo-blocking policies, and logistics for on-site and remote working environments.
• Manage core accounting software systems and third-party vendor relationships.
• Collaborate with the CPA and bookkeeper on budgeting, expense tracking, accounts payable, accounts receivable, and annual financial reconciliations.
• Oversee monthly client billing workflows to support timely invoicing and revenue collection.
• Administer payroll and benefit programs, including 401(k) allocations and HSA, while ensuring regulatory compliance.
• Lead recruitment, onboarding, and offboarding for legal, administrative, and operations personnel.
• Administer employee benefits and lead annual open enrollment.
• Oversee HR operations, compliance, and leave management, including PTO, FMLA, and bereavement.
• Oversee client intake, client service initiatives, and firm-wide projects and strategies.

Benefits

• 100% employer-paid medical, dental, and vision costs for employees.
• 401(k) with 3% Safe Harbor.
• Transit benefits.
• Dependent care benefits.
• Flexible spending account (FSA) benefits.
• Brand-new office space with building amenities, including a gym with showers, secure bike room, rooftop outdoor seating, lunch area, cold brew, and bubble water taps.
• Office located above the Metro entrance at Farragut North Station.

What This Job Offers

• Job Type: Full-time
• Career Level: Director