MANAGING DIRECTOR OF HOUSING OPERATIONS
About The Position
Full Circle Communities is a non-profit organization that develops and operates affordable and permanent supportive housing across Illinois, Michigan, and Iowa. We believe that housing is the foundation on which lives are built. Education, employment, health, social connection and well-being are all improved when housing is stable and secure. Our person-centered approach goes beyond housing affordability through the provision of supportive services designed to help residents maintain stable housing and achieve their personal goals. Across our portfolio, we serve a diverse range of residents including seniors, families, and individuals with complex experiences such as mental illness, substance use disorders, chronic medical conditions, or histories of homelessness. We support our residents’ needs and goals through crucial services such as case management, healthcare, behavioral health and substance use support, childcare, employment, and education. We look for committed and enthusiastic individuals who are energized by our mission and the challenges of creating and operating service-rich affordable housing. We invest in our team members’ growth as we expect them to invest in the growth of the organization. See our website at http://www.fccommunities.org/ for more information.
Requirements
- 12+ years of progressive experience in Property Management or Affordable Housing Operations.
- 5+ years of experience in a multi-layered team supervising multi-site portfolios and managing other supervisors, specifically mentoring mid-level managers, rather than just serving as the primary supervisor for site-level staff.
- Awareness of affordable housing finance and compliance, including tax credit delivery.
- Advanced proficiency in Yardi or similar property management systems.
- Deep understanding of the regulatory environments for LIHTC, HUD (Section 8), and Permanent Supportive Housing (PSH).
- Sophisticated ability to de-escalate high-stakes resident or community issues.
- Strong written and verbal skills, capable of representing the organization to investors, state agencies, and local political offices.
- Deep commitment to the Housing First model and the flexible, human-centered needs of vulnerable populations.
- Must possess a valid driver’s license, insurance, and a reliable vehicle.
Nice To Haves
- Bachelor’s degree in Business, Real Estate, or a related field; or relevant professional or lived experience
- Certified Property Manager (CPM) designation.
- Illinois Managing Broker License.
Responsibilities
- Serve as a key contributor to the internal committee’s focus on assessing the financial, physical, or cultural performance of assets and creating execution and construction plans
- Assess current data management and reporting systems to uncover inefficiencies, taking ownership of addressing technology gaps to improve workflows, reporting and accountability.
- Manage the operating budget for the Illinois portfolio, ensuring properties meet targets for occupancy, rent collection, and expense control.
- Review weekly performance data including vacancy loss, work order aging, and delinquency trends, directing corrective actions when targets are missed.
- Identify opportunities to optimize operating costs through portfolio-scale purchasing and strategic vendor negotiation, balancing local vendor relationships with economies of scale.
- Assist in the annual budgeting process, providing ground-level data to set realistic income and expense projections.
- Act as the primary operational counterpart to Mission Impact leadership, ensuring that Property Management goals work in harmony with resident or service goals.
- Serve as the operational decision-maker in complex resident cases where lease enforcement and supportive service interventions disagree, negotiating resolutions with the Mission Impact team.
- Ensure site teams are effectively engaging in blended management processes, holding staff accountable for their collaboration with service providers.
- Align property management workflows to support grant-funded initiatives managed by the Mission Impact team.
- Establish clear performance expectations and accountability systems and build leadership capacity across the portfolio.
- Drive greater stability and reduce turnover across the team through actively mentoring staff, managing staff satisfaction, and team cohesion.
- Recruit and provide coaching and mentorship to build a stable leadership structure, ensuring they have the skills to manage their own portfolios effectively.
- Contribute to the development and refinement of property management policies and Standard Operating Procedures (SOPs), ensuring they are practical and relevant to the Illinois market.
- Ensure that all staff adhere to established procedures, holding the team accountable for consistency in leasing, maintenance, and resident interactions.
- Partner with the Compliance team to ensure properties meet all regulatory standards.
- Administer the physical maintenance strategy through the Director of Facilities, ensuring capital plans align with compliance requirements and budget constraints.
- Serve as the accountable party for state agency inspections and investor reporting and audits, coordinating the physical and administrative preparation required for success.
Benefits
- Health, dental, vision, Simple IRA, life and supplemental insurance, short- and long-term disability, PTO, paid parental leave, and more.
- Relocation assistance may be available for qualified candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
