Managing Director, Investor Services, Project & Development Services

Cushman & Wakefield•Tampa, FL

1d•$212,500 - $250,000

About The Position

The Managing Director, Investor Services builds and leads PDS’s national Investor Services business unit, which delivers project management for investor clients through Property Management Agreement (PMA) relationships. The role has national accountability for the unit’s strategy, operating model, and financial performance, with a focus on turning locally run relationships into a consistent, scalable platform. The mandate is to grow project revenue, profitability, and client penetration from investor portfolios Cushman & Wakefield already manages, rather than to add PMAs. The Managing Director sets national standards for service delivery, scope, reporting, and billing; establishes portfolio leadership for top institutional investor relationships; and implements a common performance scorecard. The role plans resources and capacity across markets to align staffing with revenue and leads through influence in partnership with Market Leaders, Property Management and Asset Services leadership, and PDS executives. Local client ownership remains with the markets, while the Managing Director coordinates across them. The position is accountable for the annual business plan, the 18-month implementation roadmap, and development of Portfolio Leaders, and is expected to act with professionalism and integrity in relationships with clients and colleagues.

Requirements

Bachelor’s degree in Architecture, Engineering, Construction Management, Real Estate, or a related field.
17+ years of experience.
7+ years of management experience, including leading multi-market teams.
Demonstrated experience building or scaling a multi-market business with P&L accountability.
Experience in client relations, client management, and consulting with institutional investor clients.
Familiarity with Property Management Agreements and the asset manager, property manager, and capital-planning dynamics of investor portfolios.
Proficiency in Microsoft Office Suite and MS Project, with strong comfort using BI and performance reporting tools.

Nice To Haves

Master’s degree preferred.

Responsibilities

Develop and execute the national Investor Asset Services strategy and annual business plan, focused on project revenue, profitability, and client penetration from assets already managed under PMAs.
Lead the 18-month implementation roadmap, including data reconciliation and capture-rate tracking, a 1–2 market pilot, and national scale-up.
Grow revenue per managed asset by improving project capture, increasing visibility into capital plans and upcoming opportunities, and partnering with Property Management to convert existing relationships into project work.
Use proven capture-rate data to guide selective pursuit of new PMAs.
Own the national Investor Asset Services playbook, including scope, roles and responsibilities, SOPs, client communication standards, reporting templates, escalation procedures, and project management methodology.
Standardize fee-approval and billing documentation across markets to reduce delays in revenue recognition.
Establish national standards for delivery, risk management, and assurance, and hold Market Leaders accountable to them.
Establish Portfolio Leaders for the top 10–20 investor relationships while supporting, rather than replacing, local client ownership.
Run quarterly portfolio business reviews and annual portfolio growth plans covering assets, stakeholders, revenue history, known capital projects, and risks.
Build and maintain account tiering for national institutional, regional, and local accounts once portfolio-size and footprint data supports it.
Represent the business unit with senior investor clients, asset managers, and at industry events.
Own national P&L visibility for the business unit, including accurate reporting, allocation, and reconciliation.
Run forecasting, pipeline visibility, and capacity planning across markets; align staffing to revenue, using redeployment rather than reduction wherever possible.
Give Market Leaders the standing to decline unprofitable work, backed by standardized scope.
Implement a common KPI scorecard across all markets covering PMA revenue, project capture rate, revenue per account, gross margin, and client retention, with potential expansion to revenue per asset, fee realization, utilization, and client satisfaction.
Operate the governance structure across the National Leader, Market Leader, and Portfolio Leader roles.
Identify and mitigate operational and data-quality risks, labeling figures preliminary until reconciled.
Hire, mentor, and develop Portfolio Leaders and business unit support staff.
Partner with Market Leaders, Property Management and Asset Services leadership, and other service lines to share best practices across markets serving the same investor.
Promote PDS capabilities and successes to internal partners and external stakeholders.