Managing Director - Head of Enterprise KYC Client Experience Technology

Citi•Jersey City, NJ

1d•$250,000 - $500,000

About The Position

Citi is seeking a senior technology leader to define, drive, and execute the enterprise-wide integration strategy for Know Your Customer (KYC) technology, with a focus on client-facing portal integrations across global business units. The role is the primary point of contact for Citi’s US Commercial Cards and Retail businesses on KYC Technology matters. The team delivers a frictionless, compliant, and scalable client onboarding and periodic review experience. It modernizes legacy integrations and builds interoperability with internal banking platforms and third-party regulatory data ecosystems. The role leads engineers, emphasizing AI-led development and the application of GenAI and intelligent automation to KYC data and document processing. It is a highly visible position supporting Business, Operations, Compliance, and Banking partners across the enterprise. The successful leader will establish the team’s strategic vision and oversee execution, including integration roadmaps, architecture standards, governance, regulatory compliance, service performance, and adoption of AI-enabled capabilities. They will build and mentor a high-performing team and connect technology investments to measurable onboarding, cost, and compliance outcomes.

Requirements

Extensive experience architecting and delivering large-scale client onboarding or portal integration programs, ideally in KYC, AML, or another regulated or compliance technology domain.
Direct experience engaging senior business stakeholders as a primary technology point of contact, ideally within Commercial Cards, Retail, or a comparable consumer or commercial business.
Practical experience applying GenAI, machine learning, or Intelligent Document Processing to production use cases, particularly document extraction and data discrepancy resolution.
Deep expertise in API frameworks, event-driven architecture, microservices, and secure data exchange in a global banking context.
Demonstrated ability to manage high-volume data or transaction environments while maintaining strict SLA and performance commitments.
Strong understanding of data privacy, sovereignty, and information security requirements for client onboarding data.
Leadership and team-building experience, including developing engineers into a high-performing, AI-fluent, customer-centric team.
Strategic ability to link integration and AI investment to onboarding speed, cost, and compliance outcomes.

Responsibilities

Serve as the primary point of contact for US Commercial Cards and Retail partners on KYC Technology matters.
Drive the multi-year integration roadmap for global KYC and onboarding portals.
Align KYC portal capabilities with business objectives, digital transformation goals, and global regulatory frameworks.
Establish API frameworks, event-driven architectures, microservices, and secure data pipelines for real-time and batch data exchange.
Promote modern integration technologies, reusable connectors, and unified schema standards across legacy and cloud environments.
Establish governance frameworks, SLA tracking, and operational KPIs.
Ensure portal integrations comply with data privacy, sovereignty, bank secrecy, and information security standards.
Manage high-volume transaction and data processing while meeting SLA and performance requirements.
Drive adoption of GenAI and Intelligent Document Processing for document extraction and automated data discrepancy resolution.
Build, mentor, and lead teams of Integration Architects, Product Owners, Solution Engineers, and Business Analysts, emphasizing AI-led development practices.
Foster technical excellence, agility, customer-centricity, and continuous improvement.
Set the team’s strategic vision and ensure execution of its commitments.