Managing Director, Client Executive - Education
About The Position
NTT DATA is seeking a Managing Director, Client Executive - Education to join their team in Knoxville, Tennessee. This is a hybrid role supporting a client in Knoxville, TN, and requires the candidate to reside in the area. The Managing Director, Client Executive is responsible for the P&L, revenue growth, and client satisfaction of their assigned account. This includes defining and executing growth strategy, revenue forecasting, achieving financial targets, ensuring service excellence, and managing client satisfaction with indirect teams delivering complex solutions. The role requires a global industry focus, understanding of diverse solution offerings, management of a diverse portfolio using a remote onsite/offshore model, and the ability to interface with executives at multiple levels.
Requirements
- Proven track record and minimum of 10 years of experience in building, managing, and measuring an account with annual revenues in excess of $50M
- Minimum of 10 years of experience selling IT services
- Minimum of 10 years of experience in Client Management, with the ability to grow and improve client/customer relationships, implement change, and leverage technology for competitive advantage
- Deep industry knowledge within the State and Local Government and Education sector
Responsibilities
- Serve as the senior executive and trusted advisor to the key executive leaders, aligning strategies with the client’s mission and modernization priorities.
- Own full P&L accountability for a $50M+ account, driving revenue growth, profitability, and long-term client value.
- Develop and execute a multi-year account strategy focused on innovation, digital transformation, and measurable outcomes.
- Build and sustain executive relationships across agencies, partners, and the broader public sector ecosystem.
- Lead contract negotiations, renewals, and governance processes to ensure mutual success and operational transparency.
- Oversee delivery performance and service quality, ensuring all commitments meet or exceed client expectations.
- Drive new business development and expansion opportunities across solutions, services, and emerging technologies.
- Champion innovation by introducing forward-looking solutions that advance government efficiency and citizen experience.
- Lead and develop a cross-functional account team, fostering collaboration, accountability, and professional growth.
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally-required benefits
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
