Managing Director, Claim Product Management - Fraud

Travelers•Hartford, CT

About The Position

Travelers Investigative Services is looking for a leader ready to shape how Travelers prevents, detects, and investigates fraud across the enterprise. The Managing Director will accelerate the maturation of TIS’s Strategy, Product & Enablement organization—standing up repeatable, scalable models for our product development and product management functions and deepening the enterprise partnerships that drive fraud outcomes across all lines of business. The position sits at the center of a rapidly evolving landscape where AI, digital fraud vectors, and advanced detection capabilities are reshaping how investigative work gets done. This leader will have the platform to shape that evolution—turning enterprise strategies into fraud priorities, partnering across Claim and the broader organization, and strengthening Travelers’ competitive position. Deep claim product knowledge and strong business/analytic acumen will be essential to making that impact real—as will the curiosity and instinct to stay ahead of where the threat environment is heading. The role offers sustained partnership with senior Claim leadership, product leaders across the enterprise, technology and delivery stakeholders, analytics teams, and external vendors—and a highly-visible platform to shape the future of fraud detection and investigation across the insurance industry.

Requirements

High school diploma or GED.
Five years claim, insurance or financial services related experience.

Nice To Haves

Bachelor’s degree.
Comprehensive financial acumen and analysis skills.
Comprehensive knowledge and skills in identifying and analyze alternative business strategies.
Comprehensive project management skills.
Comprehensive knowledge of claim processes and systems.
Previous leadership experience.
Lead the Business. Translate vision into realistic business strategies for self/unit and communicates vision to staff.
Lead change. Promote enterprise culture; understand and initiate opportunities to work with other functions.
Lead Self. Communicate effectively. Influence others and build `behind the scenes support for initiatives and proposals.
Strong strategic thinking, planning, delegation and implementation skills.
Lead Others. Attract, develop, retain and reward talent. Hold others accountable for their commitments, drives results to improve performance; coach and track results. Inspire and guide individuals and groups; lead by example; stimulate enthusiasm.

Responsibilities

For specific national line of business initiatives develops and directs strategies and business plans for product, program or functional development / enhancements, designs, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support.
Collaborates across Claim and the Enterprise to develop and direct national short and long term strategies and business plans for line of business initiatives to increase profitable growth and productivity, reduce expenses and improve results and customer service.
Identifies new improvement or innovative opportunities, and understands, assesses and removes barriers to success.
Accountable for vendor strategies including vendor selection, negotiation and contracting.
Partners with the Field, Claim Resources and Senior Leadership to identify and improve Claim processes and practices.
Proactively stays abreast of industry, developments, changing trends and jurisdictional issues to understand how it impacts our business and influences future strategies.
Directs industry analysis and bench-marking studies.
Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.
Attends various seminars and conferences as appropriate.
Partners with Claim University on the development and design of technical claim and leadership training strategies, programs and curriculum.
Partners with field management, Claim Finance and Claim Business Intelligence Analytics to develop and deliver a financial management and control strategy to limit financial risk associated with claim costs.
Serves as a contact and technical resource to field and business partners on compliance and regulatory issues, program and/or procedural issues.
Provides field claim management guidance on legislative, regulatory, and market conduct issues.
Shares accountability with business partners to achieve and sustain quality results.
Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflows, vendor products and services.
Makes recommendations and leads initiatives to improve overall product effectiveness and future utilization.
Directs the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes.
Partners with Business to assist in developing and implementing claim policy language and endorsement changes.
Manages the investigation of new technology and the application of same for improving business process, increasing productivity and cost effectiveness.
Provides technical knowledge and project coordination on large-scale claim programs, workflows and systems projects.
Builds and maintains strong partnerships with Underwriting, Product Management, Marketing, and Actuarial and across the Enterprise to drive business results.
Manages staff and develops team vision, goals and objectives to achieve optimal business outcomes.
Accountable for the development of staff.
May be required to participate in our Catastrophe Response Program which could include deployment away to assist customers in other states.
Perform other duties as assigned.

Benefits

Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
You are also eligible for a Pension Plan that is 100% funded by Travelers.
Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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