Managing Director, Baggage Operations

Envoy Air•Dallas - Fort Worth (DFW) Airport, TX

4d•Onsite

About The Position

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. The goal is to safeguard and augment the efficiency of the company’s baggage operations to facilitate accelerating development and long-term success. This position requires an individual to be extremely organized, have a keen attention to detail and the flexibility to work with different aspects of a business.

Requirements

College degree or equivalent airline industry experience as director or operations manager
Critical thinker with outstanding data analysis and performance/operation metrics, organization, and planning skills to target improvement of baggage operations activities
Excellent interpersonal/ people skills, communication with all levels of personnel
High level of prioritizing tasks with the ability to concurrently manage multiple areas of responsibility
In depth knowledge of AAG /Airline Industry budgeting, diverse business functions, industry latest trends and best practices, legal rules, guidelines, principles, policies, and procedures desired
Advanced proficiency in MS Office and various business software skills
Ability to plan, implement and manage the overall long-term business success strategy by setting strategic operational goals and KPIs with upper management
Must be able to sit or stand for prolonged periods of time
Must be able to twist, turn, and reach at desk while working with PC and telephone
Must be visible in baggage operations areas
Must speak audibly and clearly communicate with employees, peers, and managers
Must be able to select, train, motivate, evaluate, counsel, and terminate subordinates
Must work well under stress of meeting deadlines
Must work with minimal supervision
Must be able to read, write, fluently speak, and understand the English language

Responsibilities

Streamlining and improving business processes
Spearheading long-term business planning
Analyzing the effectiveness of existing business functions
Ensuring that our business is well-coordinated and productive by managing its procedures and coaching its people
Planning many different kinds of operational activities
Discovering the most efficient ways to run the business and motivate personnel
Reviewing financial information and adjusting operational budgets to promote profitability
Managing procurement processes and coordinating material and resources allocation relative to baggage operations
Planning and monitoring the day-to-day running of business to ensure smooth progress; including personnel from different departments and providing constructive feedback
Evaluating regularly the efficiency of business procedures according to organizational objectives and applying improvements
Developing policies and procedures and encouraging adherence
Revising and/or formulating policies and promoting their implementation
Overseeing customer support processes and organizing them to enhance customer satisfaction
Managing relationships/ agreements with external partners/vendors
Developing and implementing guidelines for employee evaluations, recruitment, promotion and attrition