Managers
About The Position
Managers for Chicago, IL location. Support end-to-end software product deliveries for new and existing clients, from initial scoping and quoting through implementation and post-production support. Analyze and document business requirements for software products. Manage software teams on daily workloads, change management, issue resolution, and career development. Provide consultation on Delivery business solutions and technical capabilities of software. Partner with department leadership to translate Customer Engagement business strategy into improvement plans. Support Delivery integration activities for Customer Engagement groups and act as lead partner for thoroughness and integration efforts. Manage cross-functional execution and oversight of new major software projects that would impact the Delivery organization, in collaboration with Solution Consulting, Product, Sales, Global Technology, and Marketing teams.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Electronic Engineering or any Engineering field, or a related field plus 6 years of progressive experience as a Consultant or Analyst or in software development or data analysis or business intelligence required.
- Strong Customer focus experience and skills
- experience with sales management tools (salesforce)
- experience in successful project execution & producing tangible results
- leading Intelligent Automation Initiative (Intelligent Automation), Robotic Process Automation (RPA), Optical Character Recognition (OCR), Machine Learning (ML), and setting up end-to-end Operations model for delivery of software products
- expertise in batch and online delivery (analysis, account acquisitions and account management)
- software analysis/development experience working on multiple projects (8-10) simultaneously
- experience with ETL tools (Ab-Initio) including Transform, Partition, Departition, Dataset
- writing scripts to create new tables, views, queries
- Unix/Linux, scripting (Unix, Korn, Bourne), Control M
- Buildforge, Data Gateway, Autosys
- DB2/Oracle databases, SQL Server Queries
- DB2 SQL
- REST API
- Agile
Responsibilities
- Support end-to-end software product deliveries for new and existing clients, from initial scoping and quoting through implementation and post-production support.
- Analyze and document business requirements for software products.
- Manage software teams on daily workloads, change management, issue resolution, and career development.
- Provide consultation on Delivery business solutions and technical capabilities of software.
- Partner with department leadership to translate Customer Engagement business strategy into improvement plans.
- Support Delivery integration activities for Customer Engagement groups and act as lead partner for thoroughness and integration efforts.
- Manage cross-functional execution and oversight of new major software projects that would impact the Delivery organization, in collaboration with Solution Consulting, Product, Sales, Global Technology, and Marketing teams.
Benefits
- flexible time off for exempt associates
- paid time off for non-exempt associates
- up to 12 paid holidays per year
- health benefits (including medical, dental, and vision plan options and health spending accounts)
- mental health support
- disability benefits
- up to 12 weeks of paid parental leave
- adoption assistance
- fertility planning coverage
- legal benefits
- long-term care insurance
- commuter benefits
- tuition reimbursement
- charity gift matching
- employee stock purchase plan
- 401(k) retirement savings with employer match
- access to TransUnion’s Employee Resource Groups
- Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
- day-one eligibility for medical, dental, and vision coverage
- supplemental plan options
- tax‑advantaged HSA and FSA accounts
- company‑paid basic life and AD&D
- optional voluntary life and AD&D for you and your family
- short‑ and long‑term disability
- legal plan
- pet insurance
- travel accident coverage
- Dependent Care FSA for possibility of an employer match
- complimentary Care@Work membership
- thoughtful, gradual return
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
- financial wellness resources
- career coaching
- optional long‑term care insurance
- employee discounts
- charitable gift matching
- paid volunteer time off
- corporate volunteer events
- 24/7 support including professional therapy, coaching, and emotional well‑being programs
- guided meditation and resources that support physical, mental, social, and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
