CN-Manager

Apple

6d•Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

Requirements

Experience leading others in retail, sales, or a related field.
Proficiency in English and the local language, both written and spoken.

Nice To Haves

Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms to encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
Communicate with excellence, and tailor your communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
Resolve conflict and settle differences in productive ways.

Responsibilities

Driving the performance of key goals within assigned areas of the store, in addition to company priorities.
Working alongside and collaborating with others to execute strategy and deliver on Apple’s goals.
Leading a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
Assisting with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participating in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Addressing customer and team member concerns and escalations, and partnering with leadership and key business or People partners when appropriate.
Driving business priorities and achieving store performance goals by planning and executing operational strategies within assigned functional areas.
Maintaining and upholding company policies and procedures, and protecting all company assets, including confidential business, customer, team member, and financial information.
Performing other tasks as needed.
Contributing to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrating Apple’s values of inclusion and diversity in daily activities.
Being a role model for inclusive leadership behaviors and building, developing, and retaining diverse teams.
Taking action to create a safe, respectful, and inclusive environment for all team members.