Operations - Order Desk - CN

The Recruiting Team • Etobicoke, ON

1d • CA$24 - CA$26 • Onsite

About The Position

Since 2011, Yvon Building Supply has established itself as a leading building materials distributor. We service builders and contractors all over Ontario through 6 regional branches and our headquarters located in Burlington. We are currently looking for a highly motivated and customer-focused individual for the position of Order Desk Associate. Reporting to the Branch Manager, the Order Desk Associate assists in the day-to-day operations by taking customer phone calls, faxes, emails and processing them into orders.

Requirements

• High School Diploma or equivalent.
• Greater than one year but up to three years' experience in a similar role.
• Adaptable to set and prioritize work with varying exceptions.
• Ability to make critical decisions while following company procedures.
• Ability to work with a wide variety of people with different personalities and backgrounds.
• Ability to multitask and work independently with little supervision.
• Ability to effectively build relationships with both internal and external customers.
• Detailed oriented with problem-solving skills.
• Strong “customer service” mindset.
• Ability to use computer equipment including Microsoft office.

Responsibilities

• Answers customer calls.
• Inputs orders into database.
• Generates quotations.
• Informing customers of receipt, prices, shipping dates, and delays.
• Checking inventory records to determine availability of requested merchandise.
• Adjust inventory records to reflect product movement.
• Provides excellent customer service by resolving customer inquiries or complaints.
• Reports material shortages and material requirements.
• Performs other duties as required.

Benefits

• Health benefits including drugs, practitioner, dental, vision, disability, and life insurance.
• Retirement savings are provided.
• Company discounts (mobile phone, gym membership, etc.)
• Training programs
• Opportunities for career advancement
• Group events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED