US-Manager - Miami Market

Apple • Aventura, FL

18h • Onsite

About The Position

As a Manager in an Apple Store, you will be responsible for leading and inspiring a high-performing team to deliver exceptional customer experiences. You will foster a culture of belonging and encourage your team to do their best work. Your role involves creating ownership opportunities for customers on the sales floor, guiding talent in technical support and training, and overseeing operations such as inventory and visual merchandising. You will actively build your team through hiring, training, and development, ensuring they embody Apple's values of inclusion and diversity. You will need to adapt to challenges, manage multiple commitments, and maintain composure in a fast-paced retail environment. A passion for learning about Apple technology and products is essential.

Requirements

• Proven ability to drive amazing customer experiences — and results — through team development.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
• Demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
• A passion for learning about Apple technology and products.

Nice To Haves

• Cross-industry experience is welcome — a retail background is not necessary.
• Multilingual ability is a plus.

Responsibilities

• Inspire your team to create ownership opportunities for customers on the sales floor.
• Guide talent that provides technical support and training.
• Work in partnership with the business team.
• Oversee operations such as inventory and visual merchandising.
• Actively build your teams - hiring, training, and developing team members.
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Role model inclusive leadership behaviors and build, develop and retain diverse teams.
• Take action to ensure a safe, respectful, and inclusive environment for all team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed