Location/Shift Managers

Budget Car and Truck Rental of Memphis • Memphis, TN

8d • Onsite

About The Position

Budget Car and Truck Rental of Memphis is currently hiring for a Manager position. This role is ideal for individuals seeking a challenging and energized environment with opportunities for learning and growth. If you enjoy a fast-paced workplace that fosters daily learning and development, and you thrive in a team-oriented setting where every employee's contribution is valued, this position is for you.

Requirements

• High School Diploma or equivalent
• 1 year of customer service experience
• Professional communication skills and resolution experience
• Proficient in general office equipment (fax machines, calculators, photo copiers, etc.)
• Experience in a fast-paced, dynamic environment

Nice To Haves

• Prior retail and sales experience highly preferred

Responsibilities

• Supervise, train, develop, motivate and evaluate the performance of staff consistent with management expectations.
• Implement company work rules (discipline, discharge, motivate, and evaluate) consistently and fairly, communicate effectively with staff, and prepare all necessary documentation.
• Establish, communicate, monitor, complete and update objectives and procedures for subordinates consistent with company goals and objectives.
• Conduct meetings to communicate and discuss problem areas, employee concerns, plans, projections, etc.
• Monitor the financial performance of the location, to include transactions, revenue, length of rental, daily dollar average and daily business rentals.
• Maintain the security of company assets, to include vehicle inventory and cash drawers.
• Monitor rates and fleet availability on an ongoing basis to determine if consistent with customer needs.
• Review, modify and take steps necessary to control personnel expenses and ensure compliance with profit plan projections.
• Utilize effective planning/scheduling to minimum overtime expenses consistent with customer requirements and business levels.
• Monitor/audit time cards, enforce regulations, and conduct shift bids as necessary.
• Observe and counsel employees concerning customer interaction to ensure compliance with service standards.
• Resolve customer complaints to ensure satisfaction, within the limits of authority.
• Perform other duties and special assignments as required.

Benefits

• Competitive Base Salary plus bonus guarantee
• Full benefits coverage available after 60 days of employment
• One week paid vacation, plus two personal paid days of vacation after one year of employment
• Medical, Dental, Vision & 401(k), and Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED