AU-Manager

Apple

17h

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You participate actively in customer interactions throughout the store and help the team achieve performance goals and business priorities. You are responsible for driving key goals in assigned areas of the store while collaborating with others to execute strategy and deliver on Apple’s goals.

You help recruit, train, develop, and retain a diverse, high-performing team. Through floor leadership, you model effective behaviors, support team members and customers, and ensure business priorities and exceptional service are delivered. You address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate. You plan and execute operational strategies within assigned functional areas, uphold company policies and procedures, and protect company assets and confidential information.

You contribute to an inclusive environment by respecting differences, demonstrating Apple’s values of inclusion and diversity, modeling inclusive leadership, and helping create a safe and respectful workplace. The role requires a schedule based on business needs that may include nights, weekends, and public holidays.

Requirements

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.
• Experience leading others in retail, sales, or a related field.
• Proficiency in the local language, written and spoken; sign language is supported.
• Ability to exceed goals and persist despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to build trust and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to adapt communication style to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in floor leadership by interacting with team members and customers, modeling effective behaviors, and ensuring business priorities and exceptional customer service are delivered.
• Drive performance of key goals in assigned store areas and achieve store performance goals.
• Plan and execute operational strategies within assigned functional areas.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Maintain and uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
• Promote inclusion by respecting differences, modeling inclusive leadership, and helping create a safe, respectful environment for all team members.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed