NYY Steakhouse - Manager - FT

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

13d•Onsite

About The Position

At Seminole Gaming, we don’t have customers - we have Guests. Each Guest is welcomed with the same pride, warmth, and respect as one would show in their own home. At NYY Steakhouse, our flagship dining venue, every interaction reflects our commitment to exceptional hospitality, refined service, and memorable experiences. Unparalleled Service is not just an expectation it is a standard upheld by every leader on our floor. Under the direction of the General Manager and/or Assistant General Manager, the Restaurant Manager is responsible for the daily execution of restaurant operations, with a primary focus on Guest experience, service standards, team leadership, and shift performance within a high‑volume, upscale casino restaurant environment. The Restaurant Manager serves as a hands‑on leader, ensuring that service standards are met consistently, team members are supported and developed, and Guests receive polished, attentive, and personalized service at all times. This role is critical in maintaining NYY Steakhouse’s reputation as a premier dining destination.

Requirements

Minimum 2–4 years of restaurant management or supervisory experience, preferably in an upscale or high‑volume dining environment.
Strong knowledge of front‑of‑house operations and service standards.
Working knowledge of basic financial reports, cash handling, and labor controls.
Proficiency in Microsoft Word and Excel.
Current Food Handling Certification required.
Strong communication, leadership, and problem-solving skills.

Nice To Haves

Associate or Bachelor’s Degree in Hospitality, Restaurant Management, or related field preferred; equivalent experience considered.

Responsibilities

Lead day‑to‑day restaurant operations during assigned shifts, ensuring service flows smoothly and standards are consistently executed.
Act as Manager on Duty as assigned, with responsibility for dining room oversight, service pacing, and Guest satisfaction.
Monitor staffing levels and adjust as necessary to meet business volume and service expectations.
Ensure opening, mid‑shift, and closing procedures are completed accurately and efficiently.
Maintain strong communication with culinary, bar, and support teams to ensure operational alignment.
Deliver a visible, engaged leadership presence on the floor during service.
Proactively engage with Guests, ensuring a refined, personalized, and memorable dining experience.
Handle Guest concerns, complaints, and service recovery situations promptly, professionally, and within established guidelines.
Support the recognition and relationship‑building of frequent and VIP Guests.
Reinforce luxury service standards and hospitality behaviors with all front‑of‑house team members.
Supervise, coach, and motivate front‑of‑house team members to perform at a high level.
Assist with onboarding, training, and retraining of new and existing team members.
Provide ongoing performance feedback, coaching, and corrective guidance as needed.
Promote positive employee relations and contribute to a respectful, professional, and inclusive work environment.
Escalate employee issues appropriately while maintaining confidentiality and fairness.
Complete required shift paperwork, including sales reports, labor tracking, and cash handling documentation.
Ensure accuracy of register operations, cash drawers, and proper cash control procedures.
Assist leadership with scheduling, timekeeping accuracy, and payroll support.
Support inventory control practices, including monitoring product usage and reporting shortages or variances.
Follow all internal controls and operational procedures, including MICS requirements.
Enforce all Seminole Gaming, Food & Beverage, and departmental policies and procedures.
Adhere to Gaming Commission regulations and responsible alcohol service standards.
Maintain a clean, safe, and organized work environment for Guests and Team Members.
Promptly address safety concerns and notify appropriate departments of deficiencies.
Report any observed ethical, regulatory, or legal concerns to management or through appropriate channels.
Create an engaging, welcoming, and professional dining environment aligned with NYY Steakhouse standards.
Embrace and reinforce the Five F’s: Fast, Fun, Friendly, Fresh, and Focused executed at a luxury service level.
Treat every Guest with care and individuality while anticipating and responding to their needs.
Maintain a polished, professional appearance and demeanor at all times.
Stay informed on casino events, promotions, and amenities to better assist Guests.
Foster positive relationships with Guests, Team Members, vendors, and internal partners.
Promote responsible gaming and responsible alcohol service, escalating concerns discreetly and appropriately.