Manager, Workplace Services

TD Bank • Mount Laurel, NY

1d • Onsite

About The Position

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best. The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments. This role will lead Workplace Ambassadors across the US, providing guidance, support, and leadership. This role manages a small team of Business Management Analysts, providing general research, evaluation, operational, reporting and/or analytical support to the broader business management mandate or focused on one of the business management functional specializations. It requires sound knowledge and understanding of businesses/technology, and organizational practices/disciplines, as well as sound knowledge of external competition, industry and/or market trends in relation to own function/business. The focus is on short to medium-term issues (e.g., monthly-quarterly).

Requirements

• Undergraduate degree
• 5-7 years related experience
• Sound knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound knowledge of external competition, industry and/or market trends in relation to own function / business
• Focuses on short to medium -term issues (e.g. monthly-quarterly)

Nice To Haves

• Post-secondary education in Business, Hospitality, Workplace Services, Facilities Management, Operations, or a related discipline, or equivalent experience.
• 5+ years of experience in workplace services, hospitality, facilities operations, customer experience, retail operations, or a related field.
• 2+ years of people leadership experience with demonstrated success leading front-line or service-oriented teams.
• Strong coaching, performance management, and employee development capabilities.
• Proven ability to manage multiple priorities within a fast-paced, highly visible environment.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience leading operational improvements and driving service excellence initiatives.
• Proficiency with Microsoft Office applications and workplace technology platforms.

Responsibilities

• Lead Workplace Ambassadors across the US, providing guidance, support, and leadership.
• Manage a small team of Business Management Analysts.
• Provide general research, evaluation, operational, reporting and/or analytical support to the broader business management mandate or focused on one of the business management functional specializations.
• Create exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best.
• Deliver hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio.
• Serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments.

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training programs
• Competitive benefits plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager