Manager, Wholesale Account Management

Momentum Telecom Inc•Birmingham, AL

1d•Onsite

About The Position

The Manager of Wholesale Account Management is responsible for leading a group of Account Managers focused on relationship development and achievement of financial goals within our reseller account base. This position will regularly communicate with our customers to ensure we’re delivering solutions and an overall experience that meets customers expectations.

Requirements

Bachelor’s Degree (preferred)
3yrs in the CCaaS/UCaaS working with Wholesale accounts
2yrs management experience with an Account Management team
Ability to accommodate 20% travel
Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint, Outlook) and the Internet
Demonstrated history of developing relationships with C -level professionals
Excellent communication skills including written communication, speaking and presentation development and delivery

Nice To Haves

experience using Salesforce.com is preferred

Responsibilities

Annual in-person business review meeting with each Top 25 account, oversee completion of action items from each meeting
Attend 5 in-person meetings annually with each Account Manager, use in-person meeting checklist to provide feedback to AM following each meeting
Live contact each quarter with all accounts billing over $1,000/month
Analyze performance to budget and create plans for high growth and underperforming accounts
Lead customer communication for accounts requesting/needing escalation above Account Manager. Assist with internal leadership communication to overcome challenges Account Managers are facing.
Schedule recurring weekly 1-1 with each Account Manager to discuss account strategy, upcoming renewals, jeopardy accounts, monthly calls/Activities, escalations and any other items Account Manager may need assistance with. Track all discussion topics and action items with weekly updates through closure in a spreadsheet tracker.
Work with Account Managers for early identification of red flags for accounts in jeopardy of leaving, use SWAT process to manage these accounts
Keep track of account contract end dates, discuss strategy for each account with Account Manager and ensure timely conversation with customers.
Design training plan for new hire employment with 30/60/90 day goals and reviews, schedule recurring meetings with new hire for first 90 days to track progress and closely discuss customer requests and strategy, regularly join customer calls over first six months and shadow first five in-person customer meetings to take place within first six months of employment
Perform other duties as assigned