Manager, Volunteers & Community Engagement

Buffalo City Mission•Buffalo, NY

4d•$24 - $26•Onsite

About The Position

Buffalo City Mission is seeking a Manager, Volunteers & Community Engagement. This position is full-time, working across our Buffalo, NY locations. Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Requirements

Bachelor’s degree in Communications, Public Relations, Non-Profit Management, or a related field (or equivalent professional experience)
3+ years of experience in volunteer coordination, community organizing, public relations, or relationship management—ideally within a non-profit or ministry environment.

Nice To Haves

Strong time management and communication (verbal and written) management skills.
Detail-oriented, adaptable, organized and ability to successfully multi-task.
Comfortable with public speaking.
Ability to multitask and work well under pressure within deadlines; excellent organizational skills
Ability to manage and develop others successfully, including setting goals, managing performance, and providing training and development opportunities
Must have evening and weekend availability to support events
In the midst of a mature walk with Jesus Christ

Responsibilities

Oversees volunteers and group events. Performs tours for volunteers and groups at all Mission facilities.
Manages the development, planning, and implementation of the yearly process of volunteer and staff yearly Appreciation Program. Administers recognition programs for volunteers via thank you notes, social media posts, and/or other event communication.
Manages the volunteer database of all volunteer records for the department.
Implements the Mission’s collection drive policies, procedures, and events regarding individual and group donations of in-kind goods throughout the year, including Christmas gift needs for the men, women, and children.
Oversees the receipt, tracking, and documentation of monthly men’s, women, and children’s “new” item needs of the Mission for sharing with community partners and auditing purposes.
Creates and manages Amazon Wish lists and wish list process for the mission website and individual and group collection drives.
Schedules appointments and receives donations and ensures that a follow-up Thank you communication is sent to each donor. Connects community donors to special specific needs such as birthday wish lists from residents. Actively pursues seasonal needs.
Establishes, maintains, and builds relationships with community partners for all practical needs and special seasonal needs.
Manages the Turkey or Hambone Express annual Mission community service events.
Represents the Mission by visiting churches and organizations to communicate volunteer opportunities and donation needs. Manages and grows the Church Ambassador Program.
Oversees all tabling events within the community.