Manager Volunteers and Site Visits

American Dental Association•Chicago, IL

2d•Hybrid

About The Position

This position manages volunteer oversight and site visit operations for 21 disciplines accredited by CODA, spanning predoctoral dental education, advanced dental education, and allied dental education programs. This role serves as the primary liaison to approximately 800 volunteers and is responsible for the logistical planning and operational management of roughly 300 site visits conducted annually.

Requirements

Bachelor's degree or experience in lieu of degree
5 years experience (or 9 years in lieu of a degree) in/with: managing volunteer programs or stakeholder groups, including recruitment, onboarding, scheduling, and ongoing engagement
Overseeing high-volume operational activities such as site visits, program reviews, or evaluations
Serving as a primary point of contact and liaison to professional volunteers, faculty, clinicians, administrators, or external reviewers
Demonstrated experience managing complex logistics, including travel arrangements, schedules, documentation, and timelines
Maintaining records and using databases or management systems to track activities and outcomes
Knowledge of preparing guidance materials, instructions, and professional correspondence.
Knowledge of data-tracking tools
Excellent verbal communication, writing, facilitation, negotiation, presentation, organizational, prioritization, problem-solving, and collaboration skills
Influential, self-starter, results-focused, strategic, and analytical
Able to manage sensitive and high-stakes interactions with professionalism and discretion
Prioritize competing demands and adapt to changing schedules
Manage multiple concurrent activities, meet deadlines, and maintain accuracy in a fast-paced, detail-oriented environment
Proficiency in Microsoft Office Suite

Nice To Haves

Experience in accreditation, compliance, regulatory review, or quality assurance processes
Experience working in higher education, healthcare, dental education, or other professional education settings
Experience supporting or managing site visits associated with accreditation or program review bodies

Responsibilities

Manages volunteer oversight and site visit operations for 21 disciplines accredited by CODA, spanning predoctoral dental education, advanced dental education, and allied dental education programs.
Serves as the primary liaison to approximately 800 volunteers.
Responsible for the logistical planning and operational management of roughly 300 site visits conducted annually.