Manager VIP Hospitality

MSG Entertainment Holdings • New York City, NY

1d • Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com. The Manager VIP Hospitality will be responsible for managing VIP client needs and working on site at high profile events attended by celebrities, executives and VIP guests. The Manager VIP Hospitality will act as the VIP administrator for concerts, games, and special events while managing client needs and ensuring exceptional hospitality for our guests. The Manager VIP Hospitality will be involved in all aspects of the MSG VIP Services department and serve as a contact and voice for the department with both internal and external audiences.

Requirements

• 5+ years of experience in a related field
• Strong attention to detail that ensures high level of accuracy and efficiency
• Well-organized self-starter
• Ability to adapt to shifting priorities
• Ability to execute multiple tasks in a fast-paced service environment with changing demands
• Exhibits a passion for the VIP guest experience
• High comfort level with senior executives and high-profile personalities
• Creative problem solver
• Self-confident, calm demeanor in high-pressure, high-profile environments

Nice To Haves

• some previous managerial experience preferred

Responsibilities

• Manage VIP Services databases, documents, and calendars.
• Responsible for managing VIP client needs including making necessary adjustments in real time, resolving issues, and delivering timely responses.
• Provide support and exceptional hospitality in the VIP spaces for celebrities, executives and VIP Guests during concerts, games, and special events.
• Lead and oversee the part-time VIP hospitality staff during events
• Collaborate and update seating assignments and hospitality spaces for all VIP and executive guests.
• Manage team finance documents including invoicing, bill backs, tracking and reconciliation.
• Provide creative input on special projects, as well as performing other duties throughout the year.
• Manage and organize suite inventory and merch for VIP team and provide support for daily operations.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed