Manager, Venue Operations

SP Plus Corporation • Orlando, FL

1d • Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

• Must have at least 2 years of experience in operations at a large venue.
• Must possess a strong sense of urgency.
• Must be self-driven.
• Ability to lead and/or support in an operational environment.
• Ability to train/coach others.
• Ability to apply prior experience and training in making decisions under pressure.
• Ability to present verbally to clients.
• Ability to create and manage budgets.
• Technology: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Apps (Gmail, Calendar, Drive, Docs, Sheets, Slides, Maps).
• Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Nice To Haves

• Knowledge of parking operations (Event Parking, Cashiering, Flagging, Traffic Control, Pedestrian Control, Shuttle Transportation).
• Strong written, verbal, and interpersonal skills.
• Knowledge of cash handling procedures.
• Knowledge of hiring process in a high-volume candidate environment.
• Technology: Google Earth, CorelDraw (or similar), Video Editing Skills, Social Media for Marketing purposes.

Responsibilities

• Oversees and supports assigned large venues to ensure client retention and growth through the implementation of best practices, service delivery, and operational efficiencies while maintaining and improving financial performance.
• Periodic site reviews, master planning, and new operational launch support will be expected as needed throughout the year on both existing assigned venues and new venues secured.
• Identify all existing and potential issues with assigned venues and make recommendations for improved performance proactively.
• Implement best practices, where applicable.
• Ensure operational procedure compliance at assigned venues.
• Evaluate and understand the client’s requirements with respect to the operation and ensure the client’s needs are met or exceeded.
• Support and maximize profit margins at assigned venues through layering of additional services (e.g. online parking sales, Maintenance services, etc.).
• Assist in creating venue master plans related to parking, traffic and pedestrian control when applicable.
• Assist in new location/venue operational launches when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed