Manager, Venmo Customer Experience Strategy
About The Position
Venmo is looking for a strategic, data-driven leader to own our Customer Experience Strategy. This is a high-impact, cross-functional role at the intersection of product, customer success, and growth - responsible for driving the strategy and building durable systems that ensure we’re delivering for our customer. You will help us to define what best-in-class customer experience health looks like for Venmo, establishing the operating model to track it, and drive shared accountability across Xfn team including Product, Risk, Marketing and Customer Service teams to improve the metrics that matter.
Requirements
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Nice To Haves
- Travel Percent: 0
Responsibilities
- Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
- Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships.
- Shape long-term commercial strategy by assessing market dynamics, competitive positioning, and partnership performance to prioritize high-impact growth opportunities.
- Establish scalable partnership frameworks and operating models that streamline execution, enhance collaboration across teams, and ensure consistent delivery of partner value.
- Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities.
- Partner cross-functionally with Product, Design, and Research teams to translate business priorities into scalable solutions — ensuring the technical design and implementation align with growth, commercial, and customer experience objectives
- Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making.
- Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners.
Benefits
- generous paid time off
- healthcare coverage for you and your family
- resources to create financial security
- support your mental health
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
