Manager, Vendor Performance

Compass Surgical Partners

About The Position

Compass Surgical Partners is seeking an experienced Manager, Vendor Performance to oversee vendor relationships and ensure strong service delivery, financial value, and operational performance across its growing organization. The role manages the full vendor lifecycle, from selection and contract negotiations through implementation, performance management, renewals, and transitions. It establishes performance standards, monitors vendor accountability, and identifies opportunities to improve service quality, reduce costs, and mitigate risk. This individual-contributor role works closely with Revenue Cycle Management, Supply Chain, IT, Finance, Legal, and Compliance. The ideal candidate brings vendor-management expertise, financial acumen, and the ability to build productive relationships with internal teams and external partners.

Requirements

Progressive experience in vendor management, supplier performance, procurement, contract management, outsourced services, or a related commercial operations function.
Demonstrated experience managing multiple enterprise vendors or service providers, including performance reviews, scorecards, escalations, and corrective action.
Experience negotiating or renewing vendor contracts, including commercial terms, service expectations, and risk provisions.
Strong understanding of vendor lifecycle management, including sourcing, selection, onboarding, performance monitoring, renewals, and transitions.
Experience developing and monitoring SLAs, KPIs, and vendor scorecards to evaluate service delivery and drive accountability.
Strong financial acumen, including experience evaluating vendor spending, pricing structures, cost savings, and contract performance.
Ability to address vendor performance challenges through root cause analysis, corrective action, and measurable improvement.
Experience analyzing performance data and presenting actionable recommendations to business leaders.
Ability to influence stakeholders, manage competing priorities, and drive results across cross-functional teams.
Knowledge of vendor risk management, contract compliance, and applicable data privacy and security requirements.
Demonstrated experience using AI, automation, analytics, or workflow tools to improve business processes and operational outcomes.
Ability to identify inefficient processes and implement practical, scalable improvements.
Intellectual curiosity and sound judgment when evaluating new technologies, validating AI-generated outputs, and handling sensitive information.

Nice To Haves

Experience in multisite healthcare, ambulatory surgery centers, physician services, management services organizations, or other regulated industries.
Familiarity with outsourced healthcare services, including billing, coding, collections, denials, or patient financial services.
Experience supporting vendor implementations, conversions, transitions, terminations, or post-acquisition integrations.

Responsibilities

Lead vendor sourcing, evaluation, due diligence, and selection to identify partners that meet organizational needs.
Coordinate contract negotiations, renewals, and amendments with Legal, Finance, and functional leaders.
Evaluate pricing structures, service commitments, contract terms, and total cost of ownership to support business decisions.
Manage vendor onboarding and implementation, ensuring operational readiness and clear stakeholder accountability.
Establish and maintain vendor performance standards, service-level agreements (SLAs), key performance indicators (KPIs), and scorecards.
Lead recurring vendor business reviews covering service delivery, financial performance, risks, and improvement opportunities.
Identify performance gaps and develop corrective action plans with clear ownership, timelines, and measurable outcomes.
Hold vendors accountable for contractual commitments, service expectations, and timely resolution of performance issues.
Build productive relationships with vendor partners and internal stakeholders to support collaboration and continuous improvement.
Monitor vendor spending, contract performance, service costs, and financial commitments to ensure expected value is realized.
Identify opportunities for cost savings, service improvements, and operational efficiencies across vendor relationships.
Analyze vendor performance trends, financial exposure, and contract compliance to inform business decisions.
Report to leadership and recommend actions regarding vendor performance, financial impact, and improvement opportunities.
Identify opportunities to simplify and automate vendor-management workflows, reporting, scorecards, and performance monitoring.
Use AI-enabled tools and other technologies to analyze vendor data, identify trends, surface risks, and accelerate decision-making.
Evaluate tools and approaches that can improve vendor oversight, operational efficiency, and financial value.
Establish practical controls for responsible and accurate use of AI-generated insights and automated processes.
Promote continuous improvement by challenging legacy processes and turning new ideas into scalable solutions.
Partner with Legal, Compliance, and IT to ensure vendor relationships meet contractual, regulatory, privacy, and security requirements.
Maintain accurate vendor documentation, including agreements, compliance records, performance reviews, and corrective action plans.
Monitor contract renewal timelines, termination provisions, and emerging risks to support proactive vendor management.
Coordinate vendor transitions or terminations when necessary, maintaining service continuity and minimizing operational disruption.
Develop consistent vendor governance processes that strengthen accountability, transparency, and operational reliability.