Manager, Vaccines HCP Engagement

GSK•Philadelphia, PA

About The Position

The Manager, Vaccines HCP Engagement supports the VBU commercial team and marketers by leading the operational planning and execution of congresses and speaker programs. As an operational partner to the Vaccines marketing organization, the manager collaborates across headquarters and field teams to deliver external engagement activities ethically, compliantly, efficiently, and to a high standard. The position is based in Philadelphia, Pennsylvania (preferred), or may be worked from home. It reports directly to the Sr. Director of Marketing Operations and Supply. The role oversees speaker-program operations from planning and speaker nomination through eligibility verification, approvals, delivery, reconciliation, documentation, and close-out. It manages budgets and financial controls, speaker contracting and onboarding, program metrics, procedures, and tools. It also leads compliant operations for national and regional medical congresses, including calendars, budgets, approvals, exhibits, logistics, staffing, HCP interactions, and post-event evaluation. The manager works with brand marketing, sales, medical affairs, legal, privacy, compliance, field teams, and external vendors. Responsibilities include training stakeholders, managing vendor performance and compliance, identifying and mitigating risks, escalating and investigating issues, and maintaining complete records to support audits, transparency reporting, and regulatory inquiries.

Requirements

Bachelor's degree.
7–8 years of experience in marketing, operations, event management, budget management, sales, and project management, including stakeholder management, timeline accountability, and prioritization with internal and external teams.
Experience working with KOLs or external experts and managing speaker programs and congress operations within established compliance, legal, and regulatory frameworks.
People-management experience, including hiring, coaching, developing, and leading direct reports and/or cross-functional teams to deliver results.

Nice To Haves

10 years of experience in the pharmaceutical or healthcare industry, with knowledge of compliance requirements governing HCP interactions, speaker programs, congresses, transparency reporting, and promotional activities.
Exceptional problem-solving abilities and strategic thinking.
Strong organizational and project-management skills.
Excellent communication and presentation skills.
Ability to build and maintain stakeholder relationships.
Proficiency in various operational tools and systems.
Business acumen, data-to-insights capability, digital fluency, influencing without authority, problem solving, project management, sales performance, and scientific literacy.

Responsibilities

Lead end-to-end operational execution of speaker programs, from planning, speaker nomination, eligibility verification, and approvals through delivery, reconciliation, documentation, and close-out.
Manage speaker-program budgets, spending, financial controls, approvals, fair-market-value alignment, documentation, and reconciliation.
Oversee speaker contracting, onboarding, training, and utilization in partnership with marketing, HCP engagement, legal, and compliance.
Establish and monitor performance and compliance indicators, assess program effectiveness and trends, and recommend improvements.
Develop and maintain approved procedures, controls, timelines, and tools for consistent, scalable, compliant execution.
Partner with Vaccines brand marketers, sales leadership, medical affairs, legal, privacy, and compliance to develop operational plans for external engagements.
Ensure speaker programs and congress activities comply with company policies, industry codes, laws and regulations, transparency reporting obligations, privacy requirements, and approved promotional and scientific-exchange standards.
Serve as the operational point of contact for cross-functional teams, aligning priorities, timelines, deliverables, compliance requirements, review pathways, and approval status.
Provide operational and compliance insights to inform brand planning, resource allocation, control enhancements, and continuous improvement.
Lead compliant planning and execution for national and regional medical congresses, including booth presence, exhibit logistics, staffing, approvals, and approved materials.
Develop and manage the annual congress calendar, budgets, timelines, and review and approval milestones.
Coordinate registrations, housing, shipping, booth design and build, on-site logistics, and HCP interactions with internal teams and external partners.
Ensure congress activities meet timelines, budget, congress guidelines, company policies, legal and privacy requirements, expense controls, and promotional standards.
Conduct documented post-congress evaluations, identify exceptions, and drive corrective actions and continuous improvement.
Act as the primary liaison between field sales and operations teams, answering questions and supporting compliant use of speaker-program and congress resources.
Manage external vendors and agencies, including speaker bureaus, logistics providers, and exhibit partners; ensure due diligence, onboarding, training, and ongoing compliance monitoring.
Oversee vendor scopes of work, contracts, purchase orders, invoices, data-handling requirements, documentation, service-level performance, and compliance obligations; escalate issues promptly.
Develop, deliver, and document role-based training for field sales, marketers, vendors, and other stakeholders on processes, systems, policies, compliance requirements, and escalation pathways.
Promote integrity, accountability, speak-up expectations, and continuous learning by sharing approved practices and applying lessons learned.
Identify, assess, document, and monitor operational, compliance, privacy, financial, and logistical risks, and implement mitigation and control plans.
Serve as an escalation point for program and congress issues; ensure timely triage, appropriate legal and compliance notification, documented decisions, and stakeholder communication.
Monitor, document, and investigate program exceptions, suspected policy violations, and control deviations; partner with legal and compliance on root causes and corrective and preventive actions.
Support audits, monitoring, transparency reporting, and regulatory inquiries by maintaining complete, accurate, timely, inspection-ready records.