Manager, Vaccines HCP Engagement

GSK•Philadelphia, PA

About The Position

The Manager, Vaccines HCP Engagement supports the VBU commercial team and marketers by leading the operational planning and execution of speaker programs and medical congresses. The role serves as a key operational partner to the Vaccines marketing organization, embedding compliance into planning and delivery and supporting ethical, efficient, high-quality external engagement that builds awareness of GSK’s vaccine portfolio. The position collaborates across headquarters and field functions and reports directly to the Sr. Director of Marketing Operations and Supply. The role leads speaker-program operations from planning, nomination, eligibility checks, approvals, and contracting through delivery, reconciliation, documentation, and close-out. It manages budgets and financial controls, monitors program performance and compliance, and maintains procedures, tools, and controls for consistent execution. It also leads operational planning for national and regional congresses, including calendars, budgets, approvals, logistics, exhibits, staffing, and post-event evaluations. The Manager partners with brand marketers, sales leadership, medical affairs, legal, privacy, and compliance; manages vendor relationships and performance; provides training to stakeholders; and identifies and addresses operational, compliance, privacy, financial, and logistical risks. The role supports audits, monitoring, transparency reporting, and regulatory inquiries by maintaining accurate, complete, and inspection-ready records. Location is Philadelphia, Pennsylvania (preferred), or Homeworker.

Requirements

Bachelor’s degree.
7–8 years of experience in marketing, operations, event management, budget management, sales, and project management, including stakeholder management, timeline accountability, and prioritization with internal and external teams.
Experience working with KOLs or external experts and managing speaker programs and congress operations within established compliance, legal, and regulatory frameworks.
People-management experience, including hiring, coaching, developing, and leading direct reports and/or cross-functional teams.
Strong organizational and project-management skills.
Excellent communication and presentation skills.
Ability to build and maintain relationships with stakeholders.
Proficiency using operational tools and systems.
Skills listed: Business Acumen, Data to Insights, Digital Fluency, Influencing Without Authority, Problem Solving, Project Management, Sales Performance, and Scientific Literacy.

Nice To Haves

10 years of experience in the pharmaceutical or healthcare industry, with knowledge of compliance requirements governing HCP interactions, speaker programs, congresses, transparency reporting, and promotional activities.
Exceptional problem-solving abilities and strategic thinking.

Responsibilities

Lead end-to-end speaker-program operations, including planning, speaker nomination, eligibility verification, approvals, delivery, reconciliation, documentation, and close-out.
Manage speaker-program budgets, spending, financial controls, documentation, approvals, fair-market-value alignment, and timely reconciliation.
Oversee speaker contracting, onboarding, training, and utilization with marketing, HCP engagement, legal, and compliance partners.
Establish and monitor performance and compliance indicators, assess effectiveness and trends, and recommend improvements.
Develop and maintain approved standard operating procedures, controls, timelines, and tools for consistent and compliant program execution.
Partner with Vaccines marketers, sales leadership, medical affairs, legal, privacy, and compliance to turn brand strategies into operational plans with required reviews, approvals, controls, and documentation.
Ensure speaker programs and congress activities comply with company policies, industry codes, laws and regulations, transparency reporting obligations, privacy requirements, and approved promotional and scientific-exchange standards.
Coordinate cross-functional alignment on priorities, timelines, deliverables, compliance requirements, review pathways, and approval status.
Provide operational and compliance insights and recommendations for brand planning, resource allocation, control enhancements, and continuous improvement.
Lead compliant planning and execution for national and regional medical congresses, including booth presence, exhibit logistics, staffing, approvals, and approved materials.
Develop and manage the annual congress calendar, budgets, timelines, and review and approval milestones.
Coordinate congress registrations, housing, shipping, booth design and construction, onsite logistics, and HCP interactions with internal teams and external partners.
Ensure congress activities are timely, on budget, and compliant with congress guidelines, company policies, laws, privacy requirements, expense controls, and approved promotional standards.
Conduct documented post-congress evaluations, identify exceptions, and drive corrective actions and continuous improvement.
Liaise between field sales and operations teams, answer questions, reinforce compliant practices, and support appropriate use of program and congress resources.
Manage external vendors and agencies, including speaker bureaus, logistics providers, and exhibit partners; ensure due diligence, onboarding, training, and ongoing compliance monitoring.
Oversee vendor scopes of work, contracts, purchase orders, invoices, data-handling requirements, documentation, service-level performance, and compliance obligations; promptly escalate issues.
Develop, deliver, and document role-based training on processes, systems, policies, compliance requirements, and escalation pathways for field sales, marketers, vendors, and other stakeholders.
Promote integrity, accountability, continuous learning, approved best practices, speak-up expectations, and application of lessons learned.
Identify, assess, document, and monitor operational, compliance, privacy, financial, and logistical risks and implement proportionate mitigation and control plans.
Act as the escalation point for program and congress issues, ensuring timely triage, appropriate notification to legal and compliance, documented decisions, and clear stakeholder communication.
Monitor, document, and investigate exceptions, suspected policy violations, and control deviations; partner with legal and compliance on root causes and corrective and preventive actions.
Support audits, monitoring, transparency reporting, and regulatory inquiries by maintaining complete, accurate, timely, inspection-ready records in accordance with retention requirements.
Hire, coach, develop, and lead direct reports and/or cross-functional teams to deliver results.