Manager, User Technical Experience
About The Position
LRS Consulting Services is seeking a Manager, User Technical Experience for an onsite opportunity in Kansas City, Kansas. This hands-on leadership role within a Digital Workplace organization is responsible for helping employees adopt and benefit from new technology. The manager leads a small team focused on user adoption, training, user acceptance testing (UAT), and stakeholder engagement across the organization’s technology ecosystem. The role combines UX expertise and people leadership with the ability to advocate for user-centered technology, influence business leaders, and build relationships across organizational levels. The manager oversees a UX Specialist and Technical Writer, supports Digital Workplace initiatives, and coordinates with technical teams and business stakeholders to improve technology deployments and user experience. The position is offered as a six-month contract-to-hire opportunity and requires onsite work Monday through Friday.
Requirements
- At least 6 years of experience in process development, technical testing and deployment, technical project leadership, service/help desk, or related experience.
- Demonstrated leadership, supervisory, or management experience, including the ability to coach, develop, and inspire a team.
- Strong UX mindset and the ability to advocate for user needs and build organizational buy-in for user experience initiatives.
- Excellent communication and presentation skills, with the ability to influence stakeholders at all levels, including senior leadership.
- Experience managing technology adoption, change management, and end-user training programs.
- Knowledge of IT and change management operating models.
- Proficiency with MS Office, Windows, Mac, iOS, UX tools, and project management platforms.
- Bachelor’s degree in business, management, or a technical field, or equivalent experience.
- Willingness to work onsite five days per week in Kansas City, Kansas.
- Permanent authorization to work in the United States without sponsorship; temporary visa candidates will not be considered.
- Third-party candidates will not be considered.
Nice To Haves
- Professional certifications in relevant disciplines, such as ITIL or PMP.
- Experience with Jira, ServiceNow, or similar platforms.
- Experience supporting IT integration activities for acquired companies.
- Experience in a collaborative, customer-facing, relationship-driven team culture.
Responsibilities
- Lead and manage a team of two—a UX Specialist and a Technical Writer—providing coaching, development, and day-to-day direction.
- Drive technology adoption and change management for Digital Workplace initiatives, ensuring tools and services are deployed, supported, and embraced by end users.
- Create user journeys, personas, and design frameworks that guide the team’s work and align with business objectives.
- Partner with M365, Endpoint, IT Asset Management, and Support teams to identify opportunities to improve Digital Workplace deliverables.
- Engage business leaders, project managers, and communications teams to guide technical deployments and support smooth transitions.
- Develop and deliver training content for internal business units, including lunch-and-learns and project-specific sessions.
- Manage UAT and test groups for larger deployments; report, resolve, and escalate risks and issues as needed.
- Oversee user research, usability testing, and data analysis to inform design decisions.
- Guide the creation of wireframes, prototypes, and interaction designs, ensuring consistency and alignment with user needs.
- Conduct surveys and gather user feedback to drive continuous improvement.
- Manage the team’s knowledge base and keep documentation current and accessible.
- Manage timelines for smaller projects that do not require the PMO.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
