Manager, US Trade and Distribution Operations - Flu Operations

GSK•Philadelphia, PA

11d

About The Position

The Manager, US Flu Operations provides end-to-end operational leadership for GSK’s US seasonal influenza business across direct and indirect customers and channels. The role manages the Flu operating model, including prebook, demand and allocation planning, pull-through, order and delivery execution, claims, deductions, returns, reporting, and issue resolution. It translates Vaccines Business Unit strategy into coordinated execution across Trade & Distribution, eCommerce, Order-to-Cash, Supply Chain, Finance, field teams, and global manufacturing and distribution partners. The position serves as the Flu Operations business lead for eCommerce functionality supporting direct-customer activity, while maintaining accountability for indirect customer commitments, distributor execution, supply allocation, and the seasonal revenue cycle. It leads a cross-functional operating matrix, translates customer commitments and seasonal policies into executable processes and controls, and maintains milestones, risks, escalation paths, and readiness criteria. The Manager coordinates direct and indirect prebook processes, supply availability, allocation and pull-through plans, and distributor forecasting and execution. It defines business requirements and operational dependencies across GSKDirect, eCS, SAP, O2C, returns platforms, distributor data, and supply-chain data, and works with technology and analytics partners on improvements, testing, and release readiness. The role provides product-level oversight of Flu orders, adjustments, claims, deductions, returns, recalls, and reconciliation; ensures returns meet contractual, policy, and control requirements; and partners with relevant teams to resolve root causes. The position develops seasonal dashboards and performance reviews, communicates with field teams, brand and sales partners, support teams, distributors, and leadership, and drives process simplification, automation, documentation, and knowledge continuity. It also provides day-to-day direction, prioritization, coaching, and quality review for the Flu Operations Analyst.

Requirements

Bachelor’s degree.
Minimum of 3 years of experience in Vaccines, Trade & Distribution, Commercial Operations, Supply Chain, eCommerce, Order-to-Cash, or a related operational function.
2–3 years of experience leading complex cross-functional operations and independently driving execution through matrix teams.
Experience with demand, order, claims, returns, inventory, allocation, distribution, or revenue-cycle processes.
Strong analytical, communication, project leadership, and issue-resolution capabilities.

Nice To Haves

Knowledge of US Flu market dynamics, seasonality, customer channels, distribution models, and vaccine supply considerations.
Experience with GSKDirect, eCS, SAP, returns platforms, Power BI, distributor data, or comparable systems.
Understanding of direct and indirect pharmaceutical distribution, authorized wholesaler/distributor operations, and customer contracting or pricing structures.
Experience translating data into concise recommendations, leading field communications, and presenting operational performance to leadership.
Experience with process improvement, automation, system implementation, UAT, or change and release readiness.
Working knowledge of compliance controls, documentation, SOPs, and contractual obligations within pharmaceutical operations.

Responsibilities

Lead the cross-functional Flu operations matrix and establish an integrated operating plan for prebook, supply readiness, allocation, pull-through, orders, delivery, claims, deductions, and returns across direct and indirect channels.
Translate commercial strategy, customer commitments, delivery guarantees, returnability provisions, and seasonal policy changes into executable processes, controls, communications, and support requirements.
Maintain decision logs, seasonal milestones, operational risks, escalation paths, and readiness criteria, and drive resolution across functions and external partners.
Lead processes and policies supporting direct and indirect prebook commitments, including data validation, reconciliation, segmentation, pricing and contract structures, and visibility of committed volume.
Partner with Supply Chain, global manufacturing and distribution colleagues, the Flu Brand Team, and field leadership to translate supply availability and release status into US allocation and pull-through plans.
Coordinate with authorized wholesalers and distributors on forecasting, inventory visibility, delivery execution, indirect-channel pull-through, and issue resolution.
Serve as the Flu Operations business lead to the eCommerce team for GSKDirect and related platform functionality supporting prebook, pull-through, order management, account access, communications, reporting, and returns.
Define business requirements and operational dependencies across GSKDirect, eCS, SAP, O2C processes, distributor data, returns platforms, and supply-chain data; identify gaps from disconnected systems or manual handoffs.
Partner with eCommerce, Digital/Technology, and Data & Analytics teams to prioritize improvements, support testing and release readiness, and address direct and indirect Flu requirements.
Provide product-level oversight of Flu orders, adjustments, claims, deductions, returns, recalls, and reconciliation across customer and distributor channels.
Ensure seasonal Flu returns are executed accurately and on time according to contractual commitments, policy, and controls; monitor exceptions and lead escalated resolution.
Partner with O2C, Contract Operations, Finance, Customer Operations, and eCommerce to identify root causes and reduce recurring transaction, pricing, delivery, credit, and returns issues.
Develop seasonal dashboards and performance reviews covering prebook commitments, supply and allocation, pull-through, order and delivery status, claims, deductions, returns, cycle times, and operational risks.
Lead communications to field teams, brand and sales partners, support teams, distributors, and leadership during prebook, pull-through, and returns periods.
Drive simplification, automation, documentation, and knowledge continuity across the Flu operating model, reducing reliance on manual spreadsheets and single-person process knowledge.
Provide day-to-day direction, prioritization, coaching, and quality review for the Flu Operations Analyst.