Manager, US Business Continuity Management

Scotiabank•Dallas, TX

30d•Hybrid

About The Position

The Manager, US Business Continuity Management contributes to the Office of the Chief Operating Officer in the United States and the U.S. Operations of the Bank of Nova Scotia. The role primarily supports U.S. Business Continuity Management (BCM) and, as needed, the U.S. Operational Resilience program. Taking direction from the Senior Manager of Business Continuity Management, the Manager responds to enterprise BCM Unit requests and mandates, works with senior management and continuity planners across U.S. businesses and functions to meet deadlines and submit required deliverables, and consolidates U.S. BCM matters for oversight. The role is based in Dallas and supports the U.S. region. The Manager acts as a relationship manager for Business Continuity Plan Owners and Approvers, supports continuity plan integrity and annual deliverables, and coordinates notification exercises and alternate-site testing. The role also monitors and tracks incidents, assesses business impacts for escalation and remediation, contributes to crisis response, and promotes an Operational Resilience perspective. Responsibilities include management reporting, regulatory and audit support, compliance and policy upkeep, oversight of continuity tools and databases, and collaboration with U.S., Global Banking and Markets, and enterprise stakeholders. The position requires knowledge of the Business Continuity Management function, strong written and verbal communication and analytical skills, and an undergraduate degree in Business, Finance, or a comparable field. Applicants should have 3–5 years of experience in a related risk or control function; BCM experience is ideal, though candidates with a risk/control mindset who learn quickly are also considered. Work is in a standard office-based environment, with a hybrid arrangement possible and several in-office days required per week. Non-standard business hours are common, particularly during peak times.

Requirements

Knowledge of the Business Continuity Management function.
Strong written and verbal communication skills and analytical skills.
Undergraduate degree in Business, Finance, or a comparable field.
3–5 years of experience in a related risk or control function.
Ability to develop senior-level PowerPoint presentations and use MS Excel for data analytics and reporting that provides insights to senior leaders.
Experience supporting a large, complex program and engaging stakeholders across lines of defense and regions.
Ability to identify, articulate, and mitigate program risks and risks within the broader Operational Resilience framework.
Understanding of business continuity, disaster recovery, and Operational Resilience principles and best practices.

Nice To Haves

Experience specifically in Business Continuity Management is ideal; candidates with related risk/control experience and a willingness to learn are also considered.
Participation in industry conferences or training such as SIFMA is referenced as part of keeping current with regulations and skills.

Responsibilities

Identify, assess, and mitigate business continuity risks; drive issue remediation and corrective action plans; and ensure alignment with ISO 22301 or similar BCM frameworks.
Build and maintain strong relationships with key stakeholders and serve as relationship manager to Business Continuity Plan Owners and Approvers.
Ensure plan owners complete annual deliverables and maintain the integrity of their Business Continuity Plans; develop workarounds for critical processes, applications, and vendors across U.S. plans.
Help coordinate semi-annual U.S. bank-wide notification exercises and annual alternate-site testing for more than 100 seat subscribers.
Monitor and track U.S. incidents, assess business impact for escalation and remediation, and collaborate with U.S. and GBM stakeholders on incident response while applying an Operational Resilience perspective.
Produce monthly U.S. Business Continuity KPI/KRI reporting for management oversight; prepare quarterly meeting presentations and document and distribute meeting minutes.
Ensure adherence to the U.S. Compliance Library and industry regulations; keep policies and procedures current with internal and external guidance and local business resumption requirements.
Help prepare documents for regulatory submissions and the annual U.S. BCM audit; maintain the Risk and Control Self-Assessment and support its biennial second-line review.
Oversee the Fusion Business Continuity Plan database and act as the U.S. liaison supporting its launch for the Operational Resilience program.
Administer the Everbridge automated notification tool and help train new stakeholders across U.S. offices.
Maintain and serve as subject matter expert and point of contact for BCM tools, including Fusion, Everbridge, the BCM Dashboard, and the Alternate Site Testing Portal.
Coordinate with GBM Operational Resilience and enterprise teams to support consistency in strategy and approach.
Support the U.S. BCM control environment, close regulatory findings, audit issues, and first-line testing matters on time, and proactively identify and remediate improvement areas.
Consider the Bank’s risk appetite and risk culture in day-to-day activities and decisions.
Champion a high-performance, inclusive work environment and support team development and succession planning.
Serve as a BCM subject matter expert in bi-weekly Third-Party Risk Management calls and the New Initiatives Risk Assessment process.
Facilitate implementation of the BCM vision and strategy agreed with the Senior Manager.
Participate in industry conferences and training, such as SIFMA, to stay current with regulations and skills.