Manager, Unified Communications & Collaboration (Remote)
About The Position
CrowdStrike is seeking a Manager, Unified Communications and Collaboration to lead the strategy, delivery, reliability, and continuous improvement of enterprise collaboration, productivity, and communications platforms across IT Operations. This leader will own the operational health and roadmap for collaboration, messaging, and voice platforms, balancing service reliability, security, user experience, automation, lifecycle management, and platform simplification. The role should cover Google Workspace administration and ecosystem services, email and collaboration tooling, VoIP and conferencing platforms such as Zoom, Webex, and RingCentral, email security administration, and a deliberate transition away from legacy email services dependence toward a more Google Workspace-centered operating model. The ideal candidate is a pragmatic IT manager who can lead engineers, modernize collaboration and communications services, and evolve the team from a historically email-centered operating model into a broader Google Workspace, conferencing, and VoIP-focused function. They should be comfortable owning both operational rigor and strategic platform evolution, with enough technical depth to guide architecture and enough leadership range to align stakeholders across IT Operations.
Requirements
- 7+ years of experience in enterprise IT infrastructure, collaboration platforms, unified communications, workplace technology, or productivity platform administration.
- 2+ years of people management experience leading engineers or administrators in a distributed environment.
- Relevant experience with Google Workspace administration and related ecosystem capabilities, including governance, lifecycle operations, integrations, migrations, and end-user productivity enablement.
- Strong experience with enterprise VoIP, conferencing, or unified communications platforms such as Zoom, Webex, RingCentral, or comparable technologies.
- Working knowledge of Microsoft Exchange and legacy messaging environments, with the ability to manage transition planning while reducing long-term operational dependence.
- Experience running production services with formal operational processes such as incident management, change control, service ownership, support readiness, and lifecycle maintenance.
- Experience working across related enterprise technologies such as identity, directory services, endpoint management, networking, security controls, and core infrastructure.
- Strong written and verbal communication skills, with the ability to work effectively with technical teams, IT leadership, and business stakeholders.
- Demonstrated ability to balance strategic roadmap work with operational execution.
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Nice To Haves
- Strong leadership experience managing a global team
- Experience leading collaboration-platform modernization or migration initiatives, especially those centered on Google Workspace adoption.
- Familiarity with email hygiene, filtering, and security tooling such as Proofpoint or comparable platforms.
- Experience with collaboration and voice-service automation, administrative tooling, reporting platforms, or service analytics.
- Experience operating in a high-growth, globally distributed enterprise environment.
- Strong vendor-management, licensing, and cross-functional program leadership skills.
Responsibilities
- Lead a distributed team of engineers responsible for collaboration, messaging, and voice services, including coaching, prioritization, performance management, workload balancing, succession planning, and career development.
- Own day-to-day operations, service health, and support outcomes for Google Workspace and related collaboration services, including core administration, integrations, lifecycle processes, migrations, governance, and end-user enablement.
- Own enterprise VoIP and conferencing platforms, including Zoom, Webex, and RingCentral, with responsibility for service delivery, configuration standards, licensing alignment, support readiness, and platform optimization.
- Reduce organizational dependency on Microsoft Exchange by driving a clear transition strategy, rationalizing legacy dependencies, and steering the service portfolio toward a Google Workspace-centered future state.
- Define and drive the roadmap for modern collaboration and communications services, with emphasis on simplifying administration, improving user experience, reducing operational toil, and strengthening platform resilience.
- Establish service standards, operating procedures, escalation paths, and measurable SLAs/OLAs across messaging, collaboration, conferencing, and voice services.
- Lead incident response and problem management for high-impact collaboration or communications issues, ensuring fast triage, clear stakeholder communication, and durable root-cause resolution.
- Build and maintain a clear service ownership model across platforms, integrations, vendors, and supporting infrastructure.
- Identify opportunities for automation across provisioning, administration, lifecycle tasks, migrations, reporting, compliance support, and operational controls.
- Partner with adjacent IT and security teams where collaboration and voice services intersect with identity, directory services, endpoint management, networking, security, and enterprise infrastructure.
- Support hiring, onboarding, and team design as the function evolves from email administration toward a broader collaboration and communications services charter.
- Manage vendor relationships, licensing considerations, and service-related spend in partnership with procurement and finance as needed.
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
- health insurance
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
