Manager, Transportation - 1st Shift

GXO Logistics•Lithia Springs, GA

8d•Onsite

About The Position

The Manager, Transportation is responsible for the overall on-site management of a customer account, ensuring compliance requirements and contractual obligations are met. This role serves as the primary customer contact for new initiatives and high-level critical issues. The position is scheduled for the first shift, Monday through Thursday, from 5:00 a.m. to 3:00 p.m.

Requirements

At least 4 years of transportation experience.
In-depth knowledge of the supply chain/logistics industry.
Availability to travel occasionally.
Ability to lift objects of various shapes, sizes, and weights up to 25 lbs.
Ability to stand, sit, or walk for extended periods.
Ability to reach, including above the head, bend, climb, push, pull, twist, squat, and kneel.

Nice To Haves

Bachelor’s degree.
Project management skills and experience.
Proven leadership and collaboration skills, with experience supervising, mentoring, and influencing employees.
Excellent verbal and written communication skills.
Experience as a collaborative, innovative, and strategic thinker.
Solid customer relationship management skills.

Responsibilities

Maintain responsibility for the overall P&L to meet established budgets and forecasts.
Ensure effective operational communication, interaction, and relationships with company drivers.
Oversee tractor maintenance, compliance, and service delivery.
Track operational performance, including on-time pickup and delivery, volume, equipment balance, and empty miles.
Ensure driver recruiting and retention meet established fleet size goals.
Identify opportunities to increase performance, improve processes, and find efficiencies; coordinate with leaders to implement solutions.
Investigate the root cause of service failures and implement corrective actions as needed.
Develop and modify operational policies and procedures to meet customer service requirements for new and existing processes.
Maintain a safe work environment and foster a positive team dynamic; resolve employee relations issues and administer corrective action as required.
Ensure annual profit, efficiency, and quality goals are attained at each client engagement.
Direct capital expenditure and asset deployment activities.
Serve as the primary customer contact on new initiatives and high-level critical issues.
Manage the customer account onsite and ensure compliance requirements and contractual obligations are met.