Manager, Transportation Operations

Americold•Upper Macungie Township, PA

14h

About The Position

Manage the region transportation operations business unit including but not limited to dispatch operations, customer service, route guide compliance, day-to-day financial reviews/approvals, and overall day-to-day transportation operations.

Requirements

High school diploma/ BS degree preferred plus 3 years traffic/transportation experience or equivalent combination of experience and training.
Proven supervisory skills.
Knowledge of federal, state and local transportation laws.
Strong computer skills including experience with AS/400 and Microsoft Office suite as well as familiar with WMS and RF.

Nice To Haves

Experience in the Food industry or Cold Storage industry.
Expert knowledge of DOT laws, HOS regulations, and ELD platforms.
Proven ability to analyze financial data, manage budgets, and evaluate profitability.
Strong motivator and collaborator who leads by example to drive customer service excellence.
Excellent organizational, negotiation, time-management, and multi-tasking skills in fast-paced settings.
Superior written, verbal, presentation, and relationship-building skills.
Highly proficient in Microsoft Office and specialized transportation/dispatch tools.

Responsibilities

Manage the day-to-day dispatch functions and overall carrier route guide compliance.
Work closely with warehouse operations to manage daily operating plan and plan for future shipment activity.
Assist in the development of carrier capacity plan and measure compliance of carrier commitments to plan.
Organize dispatchers and customer service associates to effectively manage day-to-day operations in a proactive manner.
Work with warehouse operations to develop formalized business rules, daily shipping matrixes, and carrier service reviews.
Ensure consolidation loads are optimized to meet service levels and maximize profitability.
Supervise daily transportation operations and lead the driver and associate teams.
Oversee dedicated fleet management, including asset procurement, leasing, contracts, and maintenance.
Manage profit and loss (P&L), evaluate lane/modal profitability, and develop asset budgets.
Coordinate carrier capacity planning to successfully meet peak and off-peak demand.
Resolve complex delivery, billing, and customer service issues with warehouses and carriers.
Implement standard operating procedures, shipping matrixes, and corrective action plans.