Manager Training & Quality Improvement

Montefiore Health System•New York, NY

2d•$92,000 - $115,000•Onsite

About The Position

University Behavioral Associates (UBA), part of Montefiore Medical Center, is seeking a skilled and motivated Training & Quality Improvement Manager to translate clinical insight into measurable outcomes and stronger practice. This role leads data-informed quality improvement and workforce development across child welfare programs. You’ll shape how programs measure success, improve care, and support families—using data, training, and quality systems to drive real-world impact. Be part of the largest employer in the Bronx, with 200+ locations and extensive opportunities for growth.

Requirements

Strong analytics + QA/CQI expertise with the ability to connect data, clinical practice, and operations
Experience in child welfare/behavioral health and regulatory compliance (e.g., Medicaid, HIPAA)
Advanced Excel/data visualization skills and sharp problem-solving ability
Excellent communication, training, and cross-team collaboration skills
Bachelor's Degree required.
1-3 years experience
Associates must have ability to develop detailed policies and procedures.
The ability to focus and having strong attention to detail is mandatory.
Possess strong computer skills with knowledge of Microsoft Office applications.
Knowledge of child welfare software systems including CNNX
Must demonstrate ability to communicate orally and in writing.
Knowledge of the principles and procedures of MMC.
Flexibility and ability to find creative solutions to challenges
Strong interpersonal skill in working with clients, colleagues, and when interfacing with other agencies

Nice To Haves

Master's preferred.
Previous supervisory experience is preferred.

Responsibilities

Build and manage systems that translate clinical and program data into actionable insights, dashboards, and key performance indicators
Lead quality assurance, audits, and compliance monitoring across child welfare, behavioral health, and regulatory standards
Identify trends in safety, permanency, well-being, and service delivery—and turn findings into improvement plans
Design and deliver high-impact staff trainings, coaching, and tools to strengthen documentation, fidelity, and evidence-based practice
Partner with clinical and program leadership to drive continuous quality improvement and performance outcomes
Supervise analytic/technical staff and support audit readiness, reporting, and stakeholder communication