Manager Quality Improvement

Baylor Scott & White Health•Dallas, TX

20h

About The Position

This position will be responsible for all patient experience initiatives for The Heart Hospital which includes Dallas, Waxahachie, and Ft. Worth. This position will also have oversight of Guest Services as well as volunteers. This role will be responsible for effectively utilizing patient experience data to drive initiatives that enhance the patient and family experience. Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience.

Requirements

Professional knowledge in quality performance measurement, data analysis, and project management tools and templates needed to successfully drive initiatives
Professional knowledge of Texas, Joint Commission and CMS regulatory standards, and trends, developments and research in providing safe, high-quality care
Excellent management, strategic thinking, investigative, facilitation, and problem-solving skills
Excellent verbal, social, and written communication, and exceptional computer/technology skills
Able to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, and regulatory issues
Able to work well with key stakeholders and teams. Identify challenges and recommend corrective actions. Prioritize tasks to achieve BSWH safety and quality goals.
Able to manage, monitor, help, and develop direct and indirect reports to ensure personal and departmental success
Masters' or Bachelors plus 2 years of work experience above the minimum qualification
5 Years of Experience

Nice To Haves

Licensed clinician such as nurse, physical therapist, occupational therapist, dietitian, respiratory therapist, etc. preferred.

Responsibilities

Plans, directs, prioritizes, communicates, and manages continuous quality improvement at local facilities and/or across BSWH.
Ensures progress toward the BSWH goal of high reliability. Provides facilitation, mentorship, training, and materials to train and educate leadership, facility staff, and departmental staff. Helps in patient safety, quality care, and regulatory compliance.
Develops, interprets, and reviews changes. Helps implement policies, processes, and procedures. Supports BSWH patient safety, quality priorities, and compliance with regulations.
Ensures improvement initiatives link to the organization's strategic and tactical priorities. Emphasizes process efficiency and effectiveness. Enables breakthrough process changes and improvements.
Monitors key processes and outcomes. Identifies performance gaps and recommends strategies for improvement. Applies data techniques and quality improvement tools to drive improvements. Tracks and examines project performance against plans to ensure return on investment.
Serves as change agent for various stakeholders charged with clinical operations at BSWH entities.
Works closely with facility leadership and teams. Uses audit strategies, data extraction, observation, surveys, and focus groups to improve care and service quality.
Prepares and submits timely reports on work team progress to stakeholders. These reports include progress, potential barriers, lessons learned, and related topics for all strategic improvement priorities.
Participates in or manages BSWH quality improvement efforts like unit huddles and ZERO Harm Rounds.
Ensures successful departmental leadership by providing staffing resources and budget compliance. It also includes effective communication and team development with performance evaluation.