Quality & Process Improvement Manager

Baesman Group, Inc.•Columbus, OH

15h•Onsite

About The Position

At Baesman, we’re focused on building production systems that are consistent, accountable, and continuously improving. We’re looking for a Quality & Process Improvement Manager to help strengthen the way we define quality, train associates, follow processes, and solve operational problems. This is a hands-on, cross-functional role for someone who is comfortable working across departments, challenging inconsistent processes, and helping managers drive accountability. The right person will be practical, direct, organized, and focused on making improvements that actually stick. If you enjoy improving quality, building repeatable processes, developing training standards, and helping teams execute more consistently, this role is built for you.

Requirements

Experience in quality, continuous improvement, operations, manufacturing, production, or a related field
Strong problem-solving, follow-up, and organizational skills
Ability to influence managers and teams across departments
Comfort addressing process issues directly and professionally
Strong understanding of root cause analysis and corrective actions
Ability to turn inconsistent practices into clear, repeatable procedures
Willingness to spend time on the production floor observing how work actually happens

Nice To Haves

Print, packaging, fulfillment, mailing, or manufacturing experience
Lean, Six Sigma, ISO, quality systems, or formal continuous improvement training
Experience creating training programs, process documentation, quality checklists, or standard work instructions
Prior supervisory or management experience

Responsibilities

Lead and reinforce quality standards across production and supporting departments
Identify recurring errors, process breakdowns, rework, spoilage, and quality trends
Drive root cause analysis and corrective action efforts
Work with department managers to ensure procedures, training expectations, and quality standards are followed
Help hold teams accountable for completing corrective actions and sustaining improvements
Develop and maintain training materials, checklists, process documentation, and standard work instructions
Support continuous improvement efforts focused on reducing waste, improving consistency, and increasing operational execution
Oversee sample collection, quality documentation, and related quality initiatives