Manager, Ticket Systems & Services

LA28 • Los Angeles, CA

5d • Onsite

About The Position

As Manager, Ticket Systems & Services, you help build and run the ticketing platform that gets fans into their seats across the Olympic and Paralympic Games. You own the configuration and day-to-day health of the systems behind sessions and access, and you partner with service providers and support teams to keep the fan experience smooth. This detail-driven work operates at real scale, where dependable systems directly shape revenue and how millions of people experience the Games, and where you help shape ticketing operations and standards in the years leading up to 2028.

Requirements

• Minimum 7 years of relevant industry experience.
• Strong knowledge of ticketing platform infrastructure.
• Proven success growing revenue in ticketing.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint), with strong analytical skills.
• Extremely detail-oriented, with excellent organizational and project-management skills and the ability to work independently and across cross-functional teams to resolve issues.
• Bachelor's degree, or equivalent work experience.

Nice To Haves

• Professional sports or live-event background.
• Experience on AXS and/or Eventim ticketing platforms.
• Experience with Zendesk, and with ticket integrations and API connections.

Responsibilities

• Manage the ticketing platform on an ongoing basis, including configuration and updates to session details and technical systems.
• Contribute to Games-time ticket operations, including access control and ticket resolution.
• Help manage the customer support process so fans get timely, reliable help.
• Work with Ticket Service Providers to coordinate and track delivery of technical functionality.
• Partner across teams to keep ticketing systems, revenue goals, and the fan experience aligned.

Benefits

• A once-in-a-generation chance to shape ticketing for the Olympic and Paralympic Games.
• Meaningful ownership of the systems and operations that get fans into venues.
• Exposure across commercial, technical, and venue teams, with the teammate network that comes with it.
• Transferable skills and career value from delivering at a scale few events ever reach.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager