Manager Ticket Operations - Contract Opportunity

160over90•St. Louis, MO

About The Position

160over90 is looking for a sharp, strategic Ticket Operations lead to work with the team on premium ticketing for the world’s most iconic events — including Super Bowl and FIFA World Cup VIP Hospitality programs. This role goes beyond fan ticketing - it’s about delivering seamless, high-touch experiences for partners, sponsors, and high-value guests. You’ll own the full lifecycle of ticket operations, from upfront planning and premium inventory builds to day-of execution and post-event reporting, all while working closely with internal teams, global partners, and high-profile stakeholder Serve as the primary point of contact for all VIP and hospitality ticketing workstream — keeping clients informed on timelines, formats, delivery, and access Assist with strategy for scaling, inventory allocation, tiered pricing, and financial settlement of premium ticket assets Manage end-to-end operations for VIP ticketing — from initial planning to post-event reconciliation and reporting Lead event builds in collaboration with promoters, ticketing providers, and third-party partners — focusing on premium inventory configuration, bundled hospitality experiences, and integrated access strategies tailored for VIP guests Assist with programming and updates within the primary ticketing platform, ensuring accurate and timely data across hospitality offerings Align ticketing strategy with overarching client package goals Build and maintain strong relationships with global partners Optimize backend tools and systems to support high-level service, detailed reporting, and operational efficiency Be the go-to for any ticket-related sales, service, or tech concerns tied to premium client experiences Lead real-time decision-making and troubleshooting when VIP access or ticketing issues arise Provide concierge-level support to key partners and clients, ensuring a white-glove experience at every touchpoint Coordinate rapid response to any on-site ticketing issues during event days, particularly those impacting VIP flows Work cross-functionally with internal teams — finance, legal, guest services, analytics — to ensure premium ticketing runs flawlessly Communicate effectively with stakeholders on all access control hardware and software matters

Requirements

5-10 years of experience in ticket operations, live events, or hospitality programs, focused on premium/VIP ticketing
Proven track record of managing ticketing for large-scale, high-profile events (experience with international or global events is a plus)
Deep understanding of ticketing platforms and inventory systems (e.g., Ticketmaster, Secutix, CTP, or similar)
Strong knowledge of pricing strategy, ticket scaling, financial reconciliation, and access control systems
Exceptional client service skills, especially in high-pressure, high-stakes environments
Excellent communication and organizational skills; confident interfacing with C-level clients, rights holders, and global partners
Able to lead cross-functional teams and coordinate with legal, finance, and tech stakeholders
Comfortable making real-time decisions and troubleshooting under tight deadlines, particularly on event days
Highly proficient in Excel and ticketing-related reporting tools; familiarity with CRM platforms a plus
Ability to work non-traditional hours, including nights, weekends, and holidays during event peeks

Nice To Haves

Bilingual or multilingual is a plus

Responsibilities

Serve as the primary point of contact for all VIP and hospitality ticketing workstream — keeping clients informed on timelines, formats, delivery, and access
Assist with strategy for scaling, inventory allocation, tiered pricing, and financial settlement of premium ticket assets
Manage end-to-end operations for VIP ticketing — from initial planning to post-event reconciliation and reporting
Lead event builds in collaboration with promoters, ticketing providers, and third-party partners — focusing on premium inventory configuration, bundled hospitality experiences, and integrated access strategies tailored for VIP guests
Assist with programming and updates within the primary ticketing platform, ensuring accurate and timely data across hospitality offerings
Align ticketing strategy with overarching client package goals
Build and maintain strong relationships with global partners
Optimize backend tools and systems to support high-level service, detailed reporting, and operational efficiency
Be the go-to for any ticket-related sales, service, or tech concerns tied to premium client experiences
Lead real-time decision-making and troubleshooting when VIP access or ticketing issues arise
Provide concierge-level support to key partners and clients, ensuring a white-glove experience at every touchpoint
Coordinate rapid response to any on-site ticketing issues during event days, particularly those impacting VIP flows
Work cross-functionally with internal teams — finance, legal, guest services, analytics — to ensure premium ticketing runs flawlessly
Communicate effectively with stakeholders on all access control hardware and software matters