Manager, Ticket Operations & Merchandise

NASCAR•Braselton, GA

16h•Onsite

About The Position

Michelin Raceway Road Atlanta is seeking a Manager, Ticket Operations & Merchandise. This role is primarily responsible for the management of our ticketing system, ticket sales, and gate operations, as well as managing the merchandise sales/relationship and the gift shop. The position will report to and receive guidance from the Road Atlanta President and General Manager.

Requirements

High school diploma or general education degree (GED); five to seven years related experience and/or training; or equivalent combination of education and experience in the area of customer service and sales.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Microsoft Office, including Word & Excel.
May require some evenings or weekends for events.
Position requires a credit check due to cash and credit card handling.
Regularly required to talk or hear.
Frequently required to use their hands to finger, handle, or feel.
Occasionally required to walk and reach with hands and arms.
Must regularly lift and /or move up to 10 pounds, and frequently lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

Management, maintenance, and responsibilities for the ticketing system for the track.
Manage all of the track’s ticketing procedures.
Manage all of the event ticket sales staff, including the front gate/office/registration staff.
Management of all administrative and part-time staff who assist with ticketing sales.
Manage reserved parking, camping, and RV sales process.
Oversee and manage the accuracy of website and e-commerce prices.
Management of all customer service for RV customers.
Management of the Craton relationship, including negotiation of contracts.
Management of administration and temp staff that help with merchandise sales and customer service with customers in the gift shop and out in the facility during events.
Inventory management, including maintaining appropriate items in the gift shop.
Presentation of the store and overall layout and appearance.
Management of all website order fulfillment.
Directly supervises assigned staff.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.