Manager, Terminal Optimization

Crowley Maritime Corporation•Eddystone, PA

17d•Hybrid

About The Position

Crowley is seeking a Manager, Terminal Optimization to review business processes, identify inefficiencies and weaknesses, and coordinate process improvements with business teams and IT. The role manages cargo-related operations or major projects, works directly with customers to determine operational needs, and helps ensure deployed systems meet business requirements. It also supports the adoption of process policies, standards, governance, and methodologies across the business. The position may involve preparing cost estimates and operating plans, documenting job progress, comparing estimated and actual costs, and improving the use of drivers, equipment, vessels, and supporting systems. The manager develops operating performance standards and organizes quality improvement efforts. Work is hybrid, with duties performed both in an office and outdoors in varying temperatures and potentially hazardous conditions. Travel may be 25%–50%.

Requirements

Bachelor’s degree in business, transportation, or a related field, or a combination of post-high-school education and experience totaling 12 years.
Five to seven years of experience managing terminal operations and the systems/Tideworks used to manage current operational processes.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, PowerPoint, and Visio.
Experience with Equipment Control System and Data, Bookings and Bill of Lading Systems and Data, and non-Mainframe systems.
Ability to travel 25%–50% of the time.
Ability to work in an office and outdoors in high and low temperatures, with possible exposure to odors, dust, dirt, mechanical hazards, high noise levels, and potentially dangerous equipment.
Ability to crouch and stoop in areas with restricted headroom and climb ladders.
Ability to use a computer keyboard for extended periods, view a computer monitor, and sit for long periods.

Nice To Haves

Skills utilizing Terminal Operating Systems, specifically Tideworks Suite.

Responsibilities

Manage cargo-related operations or a major project, with direct and frequent customer contact to determine operational needs.
Prepare cost estimates and proposed operations plans or reviews, as applicable.
Document job progress and work activities, and compare cost estimates with actual costs to identify variances.
Maintain efficient driver and equipment utilization, vessel scheduling, and coordination with other departments, as applicable.
Conduct customer tours and sales calls as requested.
Develop vessel and equipment operating performance standards and ensure they are implemented.
Analyze current business processes and identify improvements that make optimal use of technology supporting business functions.
Proactively identify, recommend, and implement process improvements.
Work with the business to understand operational and management needs and determine scope or limitations.
Consult with functional unit management and personnel to identify, define, and document current and future operational process needs.
Ensure deployed systems meet business requirements.
Support and drive implementation of process-related policies, standards, governance, and methodologies to help the business adopt a process culture.
Organize quality improvement efforts.
Review business processes for inefficiencies and potential weaknesses, and coordinate findings with business teams and IT.