Telecommunications #010

Delan Associates•Tallahassee, FL

25d

About The Position

Delan Associates is seeking candidates for upcoming telecommunications opportunities in the Tallahassee, Florida area. The posting describes three telecommunications roles: Manager, Telecommunications Operations; Telecommunications Engineer; and Telecommunications Technician. The Manager, Telecommunications Operations manages the enterprise telecommunications function, including daily planning, engineering, design, and resource allocation. The role evaluates network and interface performance to support customer satisfaction and quality standards; leads strategic telecommunications planning with senior IT leadership; develops group standards, procedures, and processes; plans and manages support for new technologies, performance, and reliability; defines and negotiates service level agreements; oversees operations center activities; and coordinates with enterprise management, vendors, and customers. It is a middle-level management role under the general direction of senior management, typically managing and mentoring supervisors, project leaders, and/or technical staff and leading multiple complex projects as a project leader and subject matter expert. The Telecommunications Engineer performs engineering and analytical work in areas such as network design, engineering, implementation, diagnostics, operations, and user support. The role monitors telecom network systems; handles complex network operations, installation, and maintenance across local, off-site, and remote locations; configures, deploys, tests, maintains, monitors, and troubleshoots network components; performs quality assurance and transmission-medium and infrastructure testing; and serves as a technical specialist or lead in resolving complex network problems. Work includes moves, adds, and changes; fault isolation and resolution; and end-user support. The Telecommunications Technician monitors, operates, installs, and maintains telecommunications systems and equipment, troubleshoots hardware and software problems, and installs, maintains, and repairs telecommunications equipment. The role assists with telecom system and equipment installation at new company facilities, performs telecom network software installations, and maintains network databases for system maintenance and billing support. It provides technical support and maintenance for existing services and works on low- to moderately complex projects as a team member.

Requirements

For Manager, Telecommunications Operations: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
For Manager, Telecommunications Operations: At least 7 years of IT work experience, including managing teams responsible for infrastructure, network, or telecommunications operations and support in multi-platform environments.
For Telecommunications Engineer: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
For Telecommunications Engineer: At least 3 years of IT work experience in telecommunications and multi-platform environments.
For Telecommunications Engineer: Broad knowledge of telecom systems, dial plans, switching architecture, telephony, and wiring.
For Telecommunications Technician: Associate’s or Bachelor’s degree, or a technical institute degree or certificate, in Computer Science, Information Systems, or a related field, or equivalent work experience.
For Telecommunications Technician: 0 to 1 year of IT work experience and a basic understanding of telecommunications and multi-platform environments.
For Telecommunications Technician: Knowledge of data scopes, patch panels, modems, analog and digital signaling systems, T-1 network architecture and operating procedures, line control techniques, and communication access methodology.
For Telecommunications Technician: Ability to read engineering drawings and terminate cables and grounding systems.

Responsibilities

Manage telecommunications operations, daily planning, engineering, design, and resource allocation.
Evaluate telecommunications network and interface performance against quality standards and customer satisfaction measures.
Coordinate strategic telecommunications planning with senior IT leadership and business plans.
Develop and implement standards, procedures, and processes for the telecommunications group.
Plan and manage support for new technologies, performance, and reliability.
Define and negotiate service level agreements.
Oversee and coordinate daily operations center activities.
Coordinate with enterprise management, vendors, and customers.
Engineer and analyze telecommunications network design, implementation, diagnostics, operations, and user support.
Monitor telecom network systems and perform complex network operations, installation, and maintenance.
Configure, deploy, test, maintain, monitor, and troubleshoot telecommunications network components.
Perform quality assurance and testing of transmission media and infrastructure components.
Resolve complex network problems and support moves, adds, changes, fault isolation, and end users.
Monitor, operate, install, maintain, and repair telecommunications systems and equipment.
Troubleshoot telecommunications hardware and software problems.
Assist with telecom system and equipment installations at new company facilities.
Install telecom network software and maintain network databases for system maintenance and billing support.
Read engineering drawings and terminate cables and grounding systems.