Manager Teen Experience
About The Position
Boys & Girls Clubs of America is seeking a Manager, Teen Experience to join their national staff. This role is responsible for executing and operationalizing teen engagement experiences, focusing on building field capability and supporting high-quality implementation. The Manager will translate strategy into practice by leading the execution of national teen experiences such as the National Keystone Conference, the Summit for America’s Youth, and the National Youth Advisory Council (NYAC). This position also involves providing direct coaching, consultation, and technical assistance to Clubs, states, and regions. Additionally, the role includes developing and facilitating capability-building supports like peer cohorts, coaching, and technical assistance, as well as creating practical tools to help Clubs implement teen programming and signature experiences effectively. The ideal candidate is a strong executor and coach who can work with the field, translate strategy into actionable support, and continuously improve experiences based on feedback and data.
Requirements
- Bachelor’s degree required; Master’s degree preferred.
- 7+ years of experience in youth development, program implementation, coaching, or related fields.
- Experience providing coaching, training, or technical assistance in individual and group settings.
- Experience executing programs or events from planning through delivery.
- Experience working across multiple stakeholders in a networked or multi-site environment.
- Ability to translate strategy into practical tools, coaching, and implementation supports.
- Ability to facilitate learning experiences and engage diverse audiences.
- Ability to manage logistics and coordination across complex projects.
- Ability to communicate effectively with internal teams and field stakeholders.
- Ability to work independently and collaboratively.
- Demonstrated ability to coach, facilitate, and build the capacity of staff to improve practice and deliver high-quality experiences.
- Strong ability to manage multiple priorities and deliver high-quality work on time.
- Understanding of teen engagement, youth voice, and leadership development principles.
- Works effectively across teams and builds strong relationships with internal partners and field staff.
- Comfortable working in fast-paced environments and adjusting in real time.
- Uses feedback, coaching insights, and data to refine approaches and improve outcomes.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Leads planning and execution of national teen events, including the National Keystone Conference, partnership in design and execution of the Summit for America’s Youth, and Annual Signature Experiences.
- Manages logistics, timelines, vendors, and cross-functional coordination for national teen events.
- Supports integration of youth voice into experience planning and execution.
- Supports execution and coordination of the National Youth Advisory Council (NYAC), including recruitment, application processes, coordination of in-person kickoff experience, planning and facilitation support for monthly virtual meetings, and coordination with advisors and participants.
- Supports engagement of NYAC members in contributing to program design and organizational initiatives.
- Ensures a high-quality, developmentally meaningful experience for youth participants and advisors.
- Provides direct coaching and consultation to Clubs, states, and regions to strengthen teen experiences and programming in line with the Club Readiness Framework.
- Partners closely with the Quality Improvement and Youth Impact team to align coaching efforts with quality standards and impact priorities.
- Supports Clubs in implementing teen programming, leadership pathways, and culminating experiences with quality and consistency.
- Designs and facilitates capability-building supports, including peer learning cohorts, coaching engagements, and targeted technical assistance sessions.
- Builds staff capacity to deliver high-quality, youth-centered experiences that drive engagement, belonging, and leadership development.
- Develops playbooks, templates, and tools to support Clubs in designing and delivering teen experiences.
- Creates sample agendas, formats, and implementation resources for signature and culminating experiences.
- Ensures materials are practical, actionable, and aligned to strategy and quality standards.
- Supports development and rollout of signature and “just-in-time” teen experiences.
- Assists in identifying trends, youth interests, and emerging needs to inform programming.
- Supports pilot implementation and refinement of new program models.
- Manages multiple projects and timelines simultaneously.
- Coordinates across internal teams, including Program Activations, Quality Improvement, and Youth Impact.
- Tracks deliverables and ensures timely and high-quality execution.
- Collects and analyzes participation data, coaching insights, and field feedback.
- Identifies trends and opportunities to strengthen teen experience quality and implementation.
- Supports continuous improvement of tools, resources, and coaching approaches.
- Contributes to reporting on engagement, quality, and outcomes.
Benefits
- Great benefits to allow employees to maintain work/life balance.
- Substantial and comprehensive total rewards package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
