Manager, Technology Operations - Finance
About The Position
The Manager, Workforce Management Financial Planning will lead financial planning and budget management for the Marketplace Global WFM organization. This role will ensure the organization remains within budget while proactively identifying financial impacts, risks, opportunities, and changes in key assumptions. The manager will connect workforce plans, headcount, vendor costs, and operational demand to financial outcomes and provide clear, actionable recommendations to leadership. The Marketplace Global Workforce Management team supports Seller Support and Risk Operations through forecasting, capacity planning, scheduling, real time management, workforce analytics, and financial planning. We partner with Operations, Finance, Data Analytics, Product, Technology, and external service providers to align workforce investments with business demand, service level commitments, and Marketplace priorities.
Requirements
- Strong experience in financial planning, budgeting, forecasting, and variance analysis.
- Understanding of workforce planning, capacity management, headcount modeling, or labor cost management.
- Advanced Excel and financial modeling skills, with experience working with large and complex datasets.
- Ability to connect operational demand, workforce requirements, and financial outcomes.
- Ability to identify emerging risks and opportunities and translate them into actionable recommendations.
- Experience partnering with Finance, Operations, Data Analytics, Product, Technology, and senior leadership.
- Strong ownership, attention to detail, and commitment to financial accuracy and accountability.
- Clear written, verbal, and executive level communication skills.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
- 5 years’ experience in project management, program management, program operations, or related area.
Nice To Haves
- SQL, data visualization, or business intelligence experience is preferred.
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead budget planning, forecasting, and financial performance reporting for Marketplace Global WFM.
- Monitor actual spending against budget, identify variances, and proactively communicate financial impacts, risks, opportunities, and changing assumptions.
- Translate demand forecasts and capacity requirements into headcount, labor cost, and vendor spend plans.
- Develop financial models supporting hiring, productivity, outsourcing, and resource allocation decisions.
- Partner with Finance and Operations on annual and long range planning.
- Maintain visibility into workforce cost drivers and deliver clear executive insights and recommendations that strengthen financial accountability and keep the organization within budget.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
