Manager, Technology Business Management (TBM) & FinOps
About The Position
Join Manulife’s Global Technology & Cyber Security team to help advance the organization’s approach to technology investment and business value. The Manager, Technology Business Management (TBM) & FinOps strengthens technology cost transparency, evolves TBM practices, expands the use of Apptio, and enables enterprise FinOps capabilities. Working across Technology, Finance, and business teams, the role turns complex financial and operational data into insights that help leaders understand technology spending and consumption and make informed decisions about cost, value, and investment. The role develops technology cost insights across cloud, infrastructure, software, labour, vendors, AI, and enterprise technology services. It connects spending to applications, products, platforms, services, and business outcomes; maintains allocation methodologies, consumption models, service costing, and unit economics; and produces executive reporting to support investment, planning, and prioritization. The role advances TBM governance, cost models, and ways of working; serves as the business owner for Apptio capabilities and roadmap; and expands Apptio use cases across application TCO, labour and vendor costs, cloud and AI cost management, business service costing, planning, and forecasting. It also improves data integration and automation and partners with Finance and Technology on planning, forecasting, allocation, showback, chargeback, business cases, investment analysis, and value realization. For FinOps, the position works with engineering, platform, and optimization teams to make cost insights actionable; supports cloud, AI, and platform initiatives with allocation models, forecasting, consumption analytics, and reporting; and develops KPIs and scorecards. The role builds cross-functional partnerships, leads initiatives, communicates recommendations to senior leaders, and champions adoption of TBM and FinOps principles. The advertised role is an existing vacancy. The working arrangement is hybrid. The position offers incentive compensation tied to business and individual performance, and eligible employees may access customizable benefits and retirement savings plans.
Requirements
- Typically 7+ years of relevant experience in Technology Business Management, IT Finance, FinOps, Technology Planning, Technology Strategy, or a related discipline.
- Experience implementing, operating, or maturing TBM, technology cost management, or FinOps capabilities in a complex organization.
- Strong understanding of technology cost structures, allocation methodologies, consumption models, and financial management practices.
- Experience working with Apptio or comparable technology cost-management platforms and methodologies.
- Strong analytical skills and ability to turn complex financial and operational data into practical business insights.
- Ability to communicate complex technology and financial concepts clearly to senior leaders and cross-functional partners.
- Demonstrated ability to collaborate effectively across Technology, Finance, and business functions.
Nice To Haves
- Hands-on experience with Apptio Cost Transparency, Planning, Cloudability, or related capabilities.
- TBM Council or FinOps Foundation certification, or equivalent practical experience.
- Experience supporting cloud, AI, or enterprise technology cost-management initiatives.
- Familiarity with Power BI, data management, integration, or automation tools.
- Experience developing governance models or cross-functional operating practices.
Responsibilities
- Develop technology cost insights across cloud, infrastructure, software, labour, vendors, AI, and enterprise technology services.
- Connect technology spending to applications, products, platforms, services, and business outcomes.
- Develop and maintain cost allocation methodologies, consumption models, service costing, and unit economics.
- Improve the consistency, transparency, and reliability of financial and operational data used for technology decisions.
- Create executive reporting and actionable insights for investment, planning, and prioritization decisions.
- Establish scalable TBM governance, cost models, and ways of working across Technology and Finance.
- Serve as the business owner for Apptio capabilities and help define and deliver a roadmap aligned with business and technology priorities.
- Expand Apptio use cases for application TCO, labour and vendor costs, cloud and AI cost management, business service costing, financial planning, and forecasting.
- Improve integration and automation of financial, operational, and consumption data.
- Partner with Finance and Technology teams to strengthen planning, forecasting, allocation, showback, and chargeback practices.
- Support business cases, investment analysis, and value-realization initiatives.
- Partner with engineering, platform, and optimization teams to make technology cost insights actionable and relevant to their workflows.
- Support cloud, AI, and platform FinOps initiatives through allocation models, forecasting, consumption analytics, and reporting.
- Develop practical KPIs and scorecards to help technology teams understand and manage the financial impact of their decisions.
- Enable optimization with trusted data and insights while partnering with teams responsible for executing savings and efficiency opportunities.
- Build partnerships across Technology, Finance, Procurement, Architecture, Platform Engineering, and business teams.
- Lead cross-functional initiatives that improve technology cost transparency, planning, and financial decision-making.
- Translate complex technology and financial data into clear insights and recommendations for senior leaders.
- Champion practical adoption of TBM and FinOps principles across the organization.
Benefits
- Incentive programs and incentive compensation tied to business and individual performance.
- Eligible employees may receive customizable health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
- Adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- Retirement savings plans, including pension and a global share ownership plan with employer matching contributions.
- Financial education and counseling resources.
- Paid time off in Canada, including holidays, vacation, personal, and sick days, and statutory leaves of absence.
- Flexible work environment and support for employee well-being and inclusion.
- Learning and career growth support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
