Manager, Team Member Relations

Grainger Businesses • Lake Forest, IL

3d • Hybrid

About The Position

The Manager, Team Member Relations provides leadership to a team of Team Member Relations Specialists who support administration of corrective action, review of corrective action documentation and conduct regular data reporting and analysis to support the department. You will be responsible for proactive and responsive approaches to team member relations issues that support a positive and productive work environment aligned with the culture of the company. This position ensures compliance with all relevant country laws, regulations, policies and practices. You will assist or take lead in the development of training, tools, templates, processes and reference materials, or other projects to support the Team Member Relations department. The position requires 2-3 days per week in our Lake Forest, IL office.

Requirements

• Bachelor's Degree in Human Resources, Labor Relations, or Industrial Relations required
• 5+ years of HR experience; required
• In-depth knowledge of labor laws, regulations, and best practices.
• Strong leadership skills, including coaching, developing and influencing high performing teams.
• Strong positive employee relations skills, problem solving skills, including conflict resolution skills.
• Excellent negotiation, communication, interpersonal skills, organization, and analytical capabilities.
• Proven experience owning strategic initiatives, managing multiple priorities, and implementing change management.
• Bilingual – Spanish preferred
• Ability to lift <25 lbs.

Nice To Haves

• Bilingual – Spanish preferred

Responsibilities

• Build and lead a team of Team Member Relations Specialists that support policy management, conduct violations, non-exempt corrective action, etc.
• Reports to the Sr. Director, Employee Relations.
• Establish and drive Standards of Excellence for key team member relations processes regionally and globally.
• Work with team members and their managers to understand perspectives and to guide toward resolution of conflict or issues
• Recommends corrective actions, people practices, and process improvements to drive sustainable, integrated improvements in overall team member experience
• Consults or leads difficult or complex team member relations issues, such as Performance Management issues, including PIPs, exit strategies and involuntary separations
• Lead complex, high-risk, or sensitive investigations with advanced judgment, into allegations of violations to Title VII, company policy violations, complaints, concerns, and disputes and managing escalated performance improvement matters.
• Oversees Case Management tools for documentation and effectively manage complex investigations to mitigate risk
• Analyzes data/metrics for themes, trends and root cause identification. Share findings with key partners.
• Create summaries and other documents related to the ER function. Oversee and participate in project work as needed to include training, facilitation of classes, research, and other projects that support the business.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
• 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager