Manager, TB Inbound Contact Centre

CIBC•Toronto, ON

1d•Remote

About The Position

As a Manager within CIBC’s Financial Consulting Group, you’ll lead and coach a high-performing team focused on enhancing client experience and deepening relationships across our banking centres. You’ll build a collaborative culture, working closely with other managers and partners to bring the best of CIBC to our clients and support their financial goals. Your responsibilities include developing business plans, providing ongoing training and coaching, and leveraging advisory tools to drive growth and deliver exceptional service. You’ll establish a strong presence in the community, nurture relationships, and ensure that your team consistently delivers convenient, flexible solutions to meet clients’ needs. As a people leader, you’ll champion CIBC’s values, support employee development, and maintain compliance with regulatory and internal policies. At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Requirements

Experience managing people, coaching teams, and building a culture that supports CIBC’s mission and values.
Consistently deliver high standards of advice and service, putting clients’ needs first in every interaction.
Establish strong connections with clients, employees, partners, and community leaders to drive growth and teamwork.
Successfully completed the Investment Funds in Canada (IFIC) or Canadian Securities Course (CSC).
Experience in sales management, advisory coaching, and business development to maximize opportunities.
Bring your real self to work, and you live our values - trust, teamwork, and accountability.
Legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Nice To Haves

Advanced financial planning courses or certifications such as CFP are an asset.

Responsibilities

Lead and coach your team to improve client experience, deepen relationships, and drive business consolidation to CIBC.
Role model CIBC’s Purpose, encourage digital solutions, and create a culture where client concerns are resolved quickly.
Foster collaboration across banking centres and with internal partners to maximize opportunities and community growth.
Provide training, job shadowing, and development opportunities to build team capabilities and support new products and tools.
Ensure your team adheres to CIBC’s policies, standards, and regulatory guidelines to protect clients and the bank.
Recommend improvements to business processes and ensure efficient operations within your span of control.