Représentant - centre de contact

Global Payments Inc.•Montreal, QC

4d•Onsite

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Vous êtes à la recherche d’un nouveau défi et vous voulez rejoindre une entreprise du classement Fortune 500 axée sur la technologie et l'innovation? Chez Global Payments, vous aurez de nombreuses possibilités de croissance et de développement et nous vous promettons que chaque jour se transformera en un défi passionnant. Joignez-vous à notre équipe dynamique!

Requirements

6-12 months of employment experience, preferably in a similar position.
Bilingual in English and French.
Available to work on a rotational basis, 24/7, 365.
A High School Graduate.
A great helper and listener.
Able to maintain customer service standards during high-pressure situations.
A positive member who loves to learn and share new things.
A strong communicator with great interpersonal skills.
A problem analyzer and solver by gathering relevant information systematically.
Able to work independently and make quick and accurate decisions.
Someone with strong analytical skills to troubleshoot issues.

Responsibilities

Assist in the training of new merchants.
Identify and address customer inquiries regarding accounts.
Provide resolution to merchant issues or complaints, and escalate to management or appropriate team concerned for cases requiring further investigation.
Appropriately utilize internal systems and resources to accurately and effectively serve customers, and interpret merchant data.
Demonstrate knowledge of products, services, account research, Point of Sale operations/technical and account maintenance.
Educate merchants on policies, procedures, and products.
Accurately document customer conversations in appropriate systems.
Timely escalation of all department and system issues using the established reporting protocols.
Interact and liaise with various support groups within Global Payments in relation to resolution of a merchant concern.
Successfully complete additional skills training as required/requested.
Maintain customer service standards during high-pressure situations.
Act as a positive team member, displaying mutual respect for others.
Analyze and solve problems by systematically gathering relevant information and considering a wide range of issues, factors, and data, when there are multiple answers.